Consumer Experience Specialist
About The Position
The Consumer Experience Specialist will be the point of contact for customer inquiries and a key driver of our mission to build strong, lasting relationships with our customers and farming partners. In this role, you will deliver excellent, empathetic customer service while championing One Degree Organics brand. You will make a meaningful impact by ensuring that every customer feels heard and valued. By playing a key role in helping deliver thoughtful brand experiences and contributing to projects that build long-term brand equity this role is critical in building a strong brand. You will also help support marketing initiatives that support the One Degree Organics Brand. You will gain exposure to cross-functional collaboration, brand storytelling, and operational execution within a growing organization.
Requirements
- Strong customer service and relationship-building skills.
- Advanced computer skills including MS Office.
- Familiarity with CRM tools such as IssueTrak (or similar).
- Superb organizational and time management skills.
- Relevant experience working in a similar customer service capacity.
- Pro-active and collaborative approach with a 'can do' attitude.
- Health-conscious and have values that align with One Degree Organics.
- Deal promptly, professionally, and courteously with others.
- Excellent communicator who can easily work independently or collaboratively in a team.
- Motivated self-starter with an optimistic attitude.
- Energized by interacting with and helping people.
Nice To Haves
- Progressive family-owned company on a mission to build healthier communities.
- Thrive in roles that require relationship-building and meaningful customer interactions.
Responsibilities
- Handle inbound customer calls and emails with empathy and professionalism.
- Provide a human touch by calling customers directly, not relying solely on automated responses.
- Proactively identify and resolve potential issues before they escalate.
- Create 'surprise and delight' moments through handwritten notes and thoughtful follow-ups.
- Respond to customer inquiries within 24 hours (weekdays) or 48 hours (weekends).
- Document all customer interactions in IssueTrak.
- Compile weekly summary reports and share insights with stakeholders.
- Support the execution of farmer engagement initiatives, including sending product shipments and personalized notes to farmer partners.
- Assist in the coordination of farm-related experiences and storytelling initiatives.
- Support the development of a structured farmer relationship management approach (database, cadence, tracking, etc.).
- Contribute to building stronger connections between farmers and consumers through marketing initiatives.
- Act as a brand ambassador who reflects our company values in every interaction.
- Work closely with the marketing team and other departments to ensure alignment with brand messaging.
- Identify trends in customer and farmer feedback and share actionable insights.
- Collaborate cross-functionally to support brand initiatives and be open to feedback and development opportunities.
- Stay up to date on product knowledge and seasonal farmer initiatives.
- Support ad hoc marketing projects and initiatives.
- Act as a backup for others when needed.
- Adhere to all company policies and procedures.
- Perform other related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
