Consumer & Equity Loan Maintenance Specialist

Arizona Financial Credit Union•Phoenix, AZ

15h•Hybrid

About The Position

The position is responsible for representing Consumer Lending as the credit union point of contact for all consumer and equity loan maintenance, vehicle title, and insurance. This role involves ensuring accuracy in loan records, assisting with research requests, resolving escalated issues, and supporting compliance efforts within the Symitar system. The specialist will handle claims for total loss, GAP, and Debt Cancellation, working directly with insurance companies, vendors, and members to minimize risk. They will also manage premium administration, refunds, and insurance product billing, perform Accounts Payable & Accounts Receivable functions, and ensure successful vehicle lien perfection for consumer and commercial loans. A key aspect of the role is adhering to AZ MVD and AZFCU compliance and regulatory requirements around vehicle lien placement and titling, and reporting any trends that may cause risk. The specialist will act as a subject matter expert (SME) for consumer loans within Symitar, collaborating with Consumer Lending Operations on system testing, maintenance, and process improvements. They will also review and recommend solutions for department-wide processes to enhance the member and employee experience, ensuring adherence to policies and values.

Requirements

High School diploma or general education degree (GED)
Three (3) years’ experience in a financial institution
Knowledge of computers
Ability to type 45 words per minute
Ability to read, write and speak in English
Ability to read, analyze and interpret technical procedures, financial reports, legal documents, and government regulations
Ability to write procedure manuals
Ability to write business correspondence in response to sensitive inquiries or complaints
Ability to use system resources from multiple departments to answer questions and resolve problems
Ability to speak effectively to members and internal customers regarding complex inquiries or complaints and communicate verbally both in person and on the telephone
Ability to define problems, collect data, establish facts, and draw valid conclusions

Nice To Haves

Three (3) year of experience with Consumer Loans.

Responsibilities

Responsible for equity and consumer loan maintenance within Symitar per member, Risk, or Compliance request, ensuring extreme attention to detail for accurate modification of loan and member records.
Assisting in research requests around loan maintenance and vehicle titles within organizational and vendor systems, requiring problem-solving skills and making recommendations based on findings.
Analyzing, researching, and resolving escalated issues, ensuring clarity, direction, and necessary follow-through with members and/or staff.
Acting as support for Compliance and Consumer Lending Operations during system clean up and validation to ensure consumer and equity loans remain compliant within Symitar.
Handling total loss, GAP and Debt Cancellation claims, working directly with Insurance companies, vendors, and the member, including collection of documents, researching loan history, and ensuring all time frames are met to eliminate CU and member risk.
Ensuring timely submissions of all possible claims submitted with Lenders Protection and Allied Solutions to minimize deficiency losses for the credit union through accurate and efficient claim handling.
Performing administration of premiums, refunds, and insurance product billing for Allied Solutions, Minnesota life, Arizona Group, and Assurance plus.
Performing Accounts Payable & Accounts Receivable functions through the debiting and/or crediting of accounts, managing billing issues with vendors and accounting, and ensuring vendors are properly charging for services during monthly reconciliation.
Ensuring successful vehicle lien perfection for consumer and commercial loans that use vehicles as collateral, working directly with the commercial team to collect, process, and perfect titling for commercial loans.
Working directly with AZ MVD and Authorized Third Parties to determine ongoing member and lien perfection impacts and risks, and reporting any trends that may cause risk during loan processing in lien perfection to Consumer Lending Servicing leaders.
Meeting AZ MVD and AZFCU compliance and regulatory requirements around vehicle lien placement and titling.
Accounting for CU and member risk when receiving requests around system maintenance exceptions, vehicle titling exceptions, and system issues, demonstrating the ability to problem solve complex and one-off situations.
Acting as a consumer loan (SME) within Symitar and working closely with Consumer Lending Operations in PowerOn and Symitar testing, maintenance, and process improvements with a focus on continued enhancements and accuracy.
Reviewing and recommending solutions for department and credit union wide processes by identifying obstacles within current procedures to enhance the member and employee experience.
Ensuring individual and credit union adherence to policies and standard business practices.
Maintaining professional standards and adhering to Arizona Financials’ values.
Performing other job-related duties as assigned.