Temporary Consumer Engagement Manager - Remote

TTEC•Austin, TX

2d•Remote

About The Position

As the Consumer Engagement Manager, you will create & communicate incentive plans for the sales associates & leaders, manage the incentive budget, lead huddles to drive excitement & reiterate contests & important topics of focus, and engage with the employees heavily in chat. Communicating with the client directly the Consumer Engagement Manager must have High energy and creativity. You'll report to Senior Manager, Sales Service Delivery. You will drive revenue for the Client by engaging, coaching and incentivizing sales.

Requirements

A passion around providing the consumers and agents with an outstanding experience.
Creativity and drive to create a culture that is motivating and engaging for the site agents as well as remote agents, if applicable.
Proficiency with computer and Windows PC applications which include the ability to learn new complex computer system applications
Demonstrate ability to communicate clearly and concisely verbally and in writing
Ability to multitask. This includes the ability to understand multiple products and multiple levels of benefits within each product
Ability to remain focused and productive each day though tasks may be repetitive
Self-driven, ambitious, outgoing personality with high energy
Group Retiree additional requirements: proficient with Group Retiree resources and processes

Responsibilities

Develop and implement strategies to engage sales agents in promoting health insurance products to potential customers
Build and maintain strong relationships with sales agents to ensure optimal communication and collaboration
Train sales agents on product knowledge, sales techniques, and compliance requirements
Provide ongoing support and guidance to sales agents to help them achieve sales targets and revenue goals
Monitor sales agent performance and provide feedback to drive continuous improvement
Analyze sales data and trends to identify opportunities for growth and development
Collaborate with marketing and product development teams to create sales materials and promotional activities that resonate with sales agents
Serve as a point of contact for sales agents to address any questions or concerns related to health insurance products
Stay informed about industry trends, regulations, and competitive landscape to make strategic recommendations for improving sales performance
Ensure compliance with all regulatory requirements and company policies in all sales activities.