Consumer Digital Strategy: Planning & Prioritization Coordinator

Bank of America•Charlotte, NC

12d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for managing the delivery and health of digital capabilities or processes. Key responsibilities include supporting digital operations including translating business requirements into digital requirements and acceptance criteria, analyzing key performance indicators, product risks and controls, guaranteeing quality through business acceptance testing, and ensuring successful go-to-market. Job expectations include leveraging subject matter expertise and digital acumen to define and deliver solutions that solve business problems. This role is part of the Digital Planning & Prioritization team within the Consumer Digital Strategy organization which is responsible for a centralized and holistic approach to managing the digital roadmap for the Consumer and MDS Lines of Business. The position will work closely with Digital Strategy Leads, Line of Business, Digital Execution, and Technology partners to assure we are balancing digital demand and capacity in order to maximize business output for Consumer. Functional responsibilities will include: utilizing pipeline data to inform roadmap planning / mitigate risk, supporting initial roadmap scheduling for Consumer initiatives, and managing ongoing roadmap decisions and tradeoffs for the portfolio.

Requirements

5+ years of relevant experience
Highly organized self-starter with the ability to independently prioritize, manage, and deliver multiple workstreams while maintaining accountability for outcomes.
Strong collaboration and stakeholder management skills to navigate effectively in a large, matrixed organization
Excellent communication skills, both written and verbal
Understanding of how technology projects are executed at Bank of America
Ability to work in a team environment with partners in multiple locations

Nice To Haves

Experience with Agile Methodology
Experience with navigation and analysis of large / complex data sets
Experience working in a fast-paced environment
Ability to work effectively both independently and collaboratively across diverse teams

Responsibilities

Supports delivery of world-class software solutions within time, scope, and budget to provide an enhanced digital experience to clients
Contributes towards operational routines, the day-to-day health of digital capabilities, resolution of defects, routing of complaints, and performance metrics results
Conducts project planning, sprint, and release planning and contributes to the execution of the program vision and roadmap
Performs analysis to capture and report key performance indicators and return on investment of products
Creates presentations and written materials and communicates in an effective and engaging manner to enhance project outcomes
Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank, ensure successful delivery of assigned work, and secure ongoing support for owned features
Leverages knowledge of the business to make informed decisions at every stage of the product development and sustainment lifecycle
Foster strong partnerships and ongoing collaboration with cross-functional partners by leveraging regular operating rhythms and shared reporting to ensure alignment on priorities, progress, and outcomes.
Understand priorities, business impact and timeline requirements for assigned portfolio of work to be able to appropriately advise on prioritization against broader portfolio
Drive risk mitigation by proactively monitoring and managing portfolio of work through intake, estimation and technology workflow steps
Keep process improvement focus through-out, contributing to team efforts to make delivering work more efficient