Consumer Customer Support Manager

Bridgestone Americas • Nashville, TN

1d

About The Position

The Consumer Customer Support Manager leads the Consumer Order Management teams supporting Wholesale, Strategic Accounts, and Club Channels. This role partners closely with Sales, Supply Chain, and Distribution Center teams to ensure efficient order flow and optimize shipments in line with forecasts and business goals. The manager is responsible for driving performance through key performance indicators (KPIs), enhancing customer satisfaction, and leading continuous improvement initiatives. A strong emphasis is placed on team development, operational execution, and delivering a high-quality customer experience.

Requirements

• Bachelor’s degree or 6+ years of relevant experience
• 3–5 years of leadership or management experience
• 5+ years in a customer-facing role
• Proven ability to develop teams and drive performance
• Proficiency with SAP, Tableau, and Microsoft Office Suite
• Strong communication, problem-solving, and cross-functional leadership skills

Nice To Haves

• Automotive or tire industry experience preferred

Responsibilities

• Lead daily order management, customer support, and shipment execution activities.
• Provide visibility into order flow within SAP and remove barriers to ensure timely processing.
• Identify opportunities for operational improvements and drive execution.
• Partner with team members to resolve backorders and improve order fill rates.
• Support new product transitions to ensure minimal disruption to customers.
• Improve responsiveness and communication across phone and email channels.
• Maximize shipments in alignment with monthly forecasts, annual plans, and growth targets.
• Lead cross-functional coordination during peak seasons (e.g., winter tire demand) to balance service levels and transportation costs.
• Work closely with Sales, Supply Chain, and Distribution teams to align on priorities.
• Engage key customers to review performance metrics and identify improvement opportunities.
• Establish and maintain standards, policies, and best practices for consistent execution.
• Monitor KPIs and leverage data to drive decision-making and continuous improvement.
• Recruit, hire, and develop a high-performing team.
• Create and manage individual development plans aligned with business objectives.
• Provide ongoing coaching, feedback, and performance management.
• Partner with peer managers to promote consistency, share best practices, and support overall team success.

Benefits

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• An effective and inclusive team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level