Consumer Consultant

KeyBank • Brooklyn, OH

3d • $80,000 - $150,000 • Hybrid

About The Position

The Consumer Consultant – Business Banking Sales Enablement plays a critical role in enabling frontline sales teams to effectively position and sell Cash Management and Merchant Services solutions. This role partners closely with product, sales, and enablement leaders to translate strategy into clear, compelling, and actionable materials that drive seller confidence, client relevance, and revenue growth. This consultant brings a proactive, strategic mindset—anticipating business needs, identifying gaps in seller readiness, and shaping forward‑looking enablement solutions. The role has a strong focus on executive‑ready presentations, sales narratives, and consultative tools that help bankers connect client needs to the right solutions.

Requirements

• Bachelor’s degree in Business, Finance, Marketing, or a related field (or equivalent experience).
• Experience in sales enablement, consulting, strategy, or financial services (Business Banking experience strongly preferred).
• Strong understanding of—or ability to quickly learn—Cash Management and Merchant Services solutions.
• Advanced PowerPoint and presentation development skills with a strong eye for story, structure, and design.
• Proven ability to think strategically while executing with attention to detail.
• Strong communication, collaboration, and stakeholder‑management skills.

Nice To Haves

• Experience supporting Business Banking or Commercial sales teams.
• Familiarity with payments, treasury management, or merchant acquiring solutions.
• Experience translating strategy into field‑ready tools and seller behaviors.
• Comfort working in a fast‑paced, matrixed environment with multiple priorities.

Responsibilities

• Act as a strategic enablement partner for Cash Management and Merchant Services, aligning sales tools and messaging to business priorities and growth strategies.
• Proactively identify opportunities to improve seller readiness, client conversations, and solution adoption through insights, data, and field feedback.
• Translate complex product capabilities into simple, client‑focused value propositions that resonate with Business Banking clients.
• Support go‑to‑market efforts, product launches, and strategic initiatives with clear enablement plans and materials.
• Develop high‑impact PowerPoint presentations, pitch decks, and storytelling materials for sales teams, leadership, and client‑facing use.
• Create and maintain sales enablement assets such as playbooks, quick reference guides, talk tracks, and competitive insights.
• Ensure all materials are clear, concise, visually compelling, and aligned to brand and sales standards.
• Tailor content for different audiences, ranging from frontline bankers to senior leadership.
• Collaborate with Product, Marketing, Sales Leadership, and other Enablement partners to ensure consistency and alignment across initiatives.
• Serve as a connector between strategy and execution—helping teams understand not just what is changing, but why it matters.
• Incorporate feedback from the field to continuously refine messaging, tools, and training approaches.
• Track adoption and effectiveness of enablement materials; recommend enhancements based on performance and feedback.
• Stay current on industry trends, competitive dynamics, and evolving client needs related to treasury, payments, and merchant solutions.
• Contribute to a culture of continuous improvement, innovation, and disciplined execution within Business Banking Enablement.

Benefits

• Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
• A list of benefits for which this position is eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level