Consumer Compliance Operational Risk Analyst - Contact Center

Regions Bank•Hoover, AL

4d•$84,571 - $108,540•Onsite

About The Position

At Regions, the Business Unit Compliance Analyst is a first line of defense risk management function that ensures that business unit activities follow necessary rules and regulations and comply with legal boundaries and jurisdictions. Associates at this level may have full ownership for one or more processes, reports, procedures, or products, and are considered analytical or procedural experts within a specific line of business. This role supports the Consumer Banking business with a particular focus on compliance and operational risk within the Contact Center environment. Associates at this level may have full ownership for one or more processes, reports, procedures, or products, and are considered analytical or procedural experts within a specific line of business.

Requirements

High School Diploma or GED and nine (9) years of experience in Compliance, Quality Assurance/Control, Audit, or other related compliance function specific to a line of business
Bachelor’s degree and five (5) years of experience in Compliance, Quality Assurance/Control, Audit, or other related compliance function specific to a line of business
Ability to learn additional systems as needed
Ability to research, analyze data, and derive facts
Ability to work in a team environment when applicable
Ability to work autonomously, with minimal guidance
Ability to work under pressure and meet deadlines
Demonstrated leadership capabilities
Knowledge of legal and regulatory environment as it relates to compliance in a specific line of business
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong verbal, written communication, and organizational skills
Strong work ethic and self-motivation

Nice To Haves

Master’s degree
Certified Regulatory Compliance Manager (CRCM)
Experience supporting Consumer Banking and/or Contact Center operations preferred
Compliance and operational risk knowledge and/or experience in first or second line of defense preferred

Responsibilities

Maintains a proficient knowledge of rules and regulations and their impact on products, services, and operations for a specific line of business
Establishes partnerships with line of business leadership and serves as a subject matter expert on issues related to compliance
Conducts research of laws and regulations that impact compliance to include monitoring for new laws and regulations or changes to existing laws and regulations
Partners with the second line of defense to assess new laws and regulations and how they impact the business group
Focuses on the resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines, or processes
Administers a monitoring and testing program to ensure effective compliance with all applicable laws and regulations
Develops business group policies and procedures and provides recommendations to management for final approval
Oversees creation and delivery of training to assigned business area to increase compliance awareness
Gathers information requested by regulatory agencies
May supervise day-to-day work of other professional level compliance associates