Consumer Client Specialist

Simmons Bank•Little Rock, AR

10d

About The Position

The Consumer Client Specialist supports the company’s bankers by servicing, maintaining, and updating loan documentation and loan files. The role involves substantial interaction with new and existing bank customers, internal and external, and requires strong customer service and proactive communication skills. The position also supports client relationships through loan administration, customer communications, monitoring loan-related reports, coordinating construction loan disbursements when needed, and partnering with other bank departments. In certain markets, the role provides retail support, including opening new accounts and performing account maintenance. Other duties and responsibilities may be assigned, and the position’s activities and responsibilities may change with or without notice.

Requirements

High school diploma or GED required.
2–4 years of loan experience required.
Ability to read, write, analyze, and comprehend simple instructions, routine business correspondence, financial reports, and/or legal documents.
Ability to read and interpret procedure manuals, general business correspondence, journals, and/or government regulations.
Ability to handle problematic situations diplomatically.
Moderate understanding of loan documentation, credit policy, and banking regulation.
Moderate understanding of financial statements and their interpretation, with the ability to convey essential details to the appropriate business partner.
Moderate understanding of HMDA, CRA Community Development, and CRA Small Business Revenue.
In certain markets, moderate understanding of and ability to communicate about the bank’s retail services and processes.
Computer skills with MS Office programs.
Moderate understanding of the bank’s operating systems, including Lending Cycle, Argo, and Synergy, or relevant prior experience with similar operating systems.
Self-starter with the ability to work independently.
Ability to exercise proactive judgment, multitask, and perform tasks punctually and in a timely manner.
Communication, customer service, time management, critical thinking, and organizational skills.

Responsibilities

Manage moderate to high volumes and/or complexity of loans efficiently and consistently.
Coordinate preparation and execution of required loan documents, review documentation for compliance, organize loan renewal workflows, and follow up with clients and third parties for missing documents.
Resolve documentation exceptions and deficiencies and actively manage outstanding exception items in compliance with Credit Policy.
Ensure proper reporting and bank compliance.
Work with the assigned banker to collect financial data and communicate with clients by phone and email to support client relationship management.
Provide other client-related services, including wires and assistance with NSF accounts and overdrafts.
Monitor reports such as past-due, paid-off loan, criticized asset, and maturing loan lists; inform bankers proactively about potential or pending issues and support efforts to minimize administrative issues such as client past dues.
When needed, coordinate with the Portfolio Manager and CCFG to facilitate construction loan disbursements in accordance with bank policy.
Promote an outstanding customer experience through prompt follow-up, proactive internal and external communication, professional etiquette, and other customer service practices.
Partner with ancillary bank departments, including Loan Admin, CIS, Loan Review, Special Assets, Bank Card, and Consumer Special Services.
In certain markets, support retail customers by opening new accounts and performing account maintenance.
Perform other duties and responsibilities as assigned.