Consumer Care Representative

Delta Dental of Wisconsin•Town of Hull, WI

52d•Hybrid

About The Position

Are you passionate about providing exceptional customer service? Do you want to work somewhere that offers growth potential? Then come and Grow with US! Delta Dental of Wisconsin has been serving our communities, families, and businesses for 50+ years. We have been able to maintain success because our people and our culture set us apart; in the way we work together, work with our customers, as well as how we treat our employees. Delta Dental of Wisconsin is continuing to grow and we want you to Come Grow with Us! We are currently hiring for Consumer Care Representatives to join our team of professionals in our Individual Administrative Services (IAS) business unit. Consumer Care Representatives support the contact center by responding to external customer inquiries and referrals. Duties within this role will include taking inbound calls in queue, assisting with online quote requests, and chat. Our Consumer Care Representatives will also provide legendary customer service and assist with billing capacity as needed. Unsure about taking the jump into a new position? Our training is very thorough, customized, and engaging, ensuring your success! Join Delta Dental of Wisconsin and grow your skills for promotional opportunities, while cross-training into other areas for a broad foundation of knowledge. Our positions are full time, 40 hours per week and benefit eligible. The hours for this position will be 10:30 am - 7:00 pm, M-F, with the opportunity to move into earlier shifts as they become available and work a hybrid schedule. Delta Dental of Wisconsin offers a comprehensive benefit package which includes health and dental insurance, employer match within our 401(k) retirement plan, and a generous Paid Time Off program. You do not want to miss this opportunity, apply today.

Requirements

High school diploma or equivalent with two years of related business experience
Computer skills, including experience with MS Office Suite applications
Ability to actively listen and understand information to direct consumers to appropriate product
Ability to communicate information clearly and confidently to assist customers as needed
Strong interpersonal, written and oral communication skills
Self-motivated and directed
Analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks
Must be well-organized and attentive to detail
Experience working in a team-oriented, collaborative environment
Ability to operate a computer keyboard, mouse and to handle other computer components

Responsibilities

Develop and maintain a thorough working knowledge of IAS’s products and services
Develop and maintain a thorough working knowledge of IAS Sales and Customer Relationship Management tools
Meet and Maintain Core Contact Center Key Performance Indicators to provide an excellent customer experience to all callers in queue
Responsible for providing accurate benefit design information and closing the sale of the IAS dental products
Provide internal and external customer service for prospects and agents relating to benefit plan options, general plan inquiries, enrollment and billing and other issues as required. Customer service may be provided by chat, telephone, web, email or other type of communication.