Consumer Banking Performance Manager - Northeast Region

Bank of America • New York, NY

6d • $140,300 - $177,400 • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Preferred Business Performance Manager (PM) will work closely with Region Executives (RE) and Market Leaders (ML) to ensure effective development and execution of client centric local strategies and tactics that drive responsible growth through acquisition, client retention and deepening client relationships across the assigned region while mitigating risk. The PM works to ensure adoption and flawless execution of initiative rollouts, routines and strategic plans to achieve and exceed region objectives. In this role, PM’s will provide analysis and timely feedback to MLs, REs and Performance Executive (PE) on performance, client experience, behavioral trends, and channel strategy opportunities. The PM is also responsible for improving the overall BSA population’s proficiency, client experience and productivity by coaching MLs on root cause analysis, action planning, leader excellence, virtual/in person visit effectiveness and One Team Partner integration. PM’s conduct virtual and in person visits with REs/MLs to assess partnership, behavioral adherence, client engagement impact and proficiency needs. PMs provide in person/virtual individualized coaching to improve ML effectiveness, reduce behavioral variability and increase productivity. PMs also serve as collaborative partner with the PE, MLs and the RE to address client, technology, operations and associate opportunities as appropriate. This role also provides voice of associate for initiatives, offers, procedures, products, associate tools, resources, proficiency activities and client marketing.

Requirements

• 7+ years leading, coaching, and managing high performing teams
• Strong analytical skills
• Proven ability to drive integration across multiple lines of business
• Proactively collaborates and builds trusted relationships with peers/key partners/clients
• Ability to be a change agent and work in a fast-paced environment
• Experience in building and executing effective client centric strategies that drive responsible growth and mitigate risk
• Communicates strategic business plans and tactical goals clearly and effectively at all levels
• Virtual leadership Experience
• Projects enthusiasm, optimism, and determination
• High School Diploma / GED / Secondary School or equivalent

Nice To Haves

• Undergraduate College Degree
• Financial Center Channel Leadership Experience, GWIM, Preferred or Small Business Banking Experience
• Experience partnering, collaborating and influencing market and region level leaders

Responsibilities

• Create competitive performance plans to achieve and exceed market objectives.
• Provide timely feedback to Market Manager on Client Experience and Market strategy opportunities.
• Analyze and share trends to identify opportunities to deepen client relationships.
• Improve workforce effectiveness and productivity by applying talent analytics to hiring, resource planning, performance management, and top talent retention.
• Support focused client relationship care training to improve banker and specialist performance with effective, professional representation of brand and offerings.
• Gather associate feedback and customer insights on messages, offers, merchandising, and collateral to improve awareness of offerings and elevate the client experience.
• Ensure effective execution of strategies & tactics that drive responsible growth, enhance the client experience while mitigating risk.
• Perform Region, Market and BSA performance analysis.
• Oversee new initiatives and provide client escalation/associate support as appropriate.
• Assess, coach and support MLs to build proficiency and increase effectiveness.
• Manage visits, action plans adoption/alignment/progress and proficiency activities.
• Manage One Team routines and drive day-to-day integration with Preferred Banking, Consumer Investments, Business Banking and Consumer Lending.
• Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Assesses talent and builds bench strength for roles across the organization.
• Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Benefits

• Access to paid time off
• Resources and support to our employees
• Discretionary incentive eligible
• Annual discretionary award based on individual performance, line of business performance, and company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED