Consumer Banker I (Centerville)

First Financial Bank•Centerville, OH

2d•$18 - $21•Onsite

About The Position

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. Daily activities align with The First Financial Bank Experience (FFB Experience), including partnering with internal constituencies to bring the appropriate level of expertise to the client, ensuring client follow-up calls are conducted in a timely manner, and maintaining all operational and risk management standards. The role also involves assisting clients with transactions via branch, drive-thru, phone, and email, modeling First Financial's Mission and Values, and adhering to all compliance and regulatory procedures. The Consumer Banker functions as a trusted advisor, adding value and building deep client relationships using the First Client Conversation Model. They participate in and lead bank experience activities, consistently meet or exceed sales, service, and referral goals through collaboration, and provide digital assistance to clients. Staying informed about all bank products, processes, and procedures is essential.

Requirements

2-3 years client service experience in a retail environment.
2-3 years sales and service experience with previous success in achieving sales and service goals in retail environment.
High school diploma or general education degree (GED) is required.
Possesses strong sales skills.
Responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Nice To Haves

Associate’s degree and/or equivalent work experience in sales is preferred.

Responsibilities

Perform necessary functions to open accounts and perform maintenance.
Run a Teller drawer as deemed necessary by management.
Support client engagement through active calling, client conversations, and follow up.
Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related.
Ensure client follow up calls are conducted in the proper time frame.
Maintain all operational and risk management standards.
Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.
Model the way for peers and coworkers aligned with First Financials Mission and Values.
Adhere to all compliance and regulatory procedures.
Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.
Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.
Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex.