Consumer Bank Market Manager - Loveland Cleveland, CO

Southstate Bank•Loveland, CO

4d•Hybrid

About The Position

This position is responsible for accomplishing business development activities by researching and developing marketing opportunities and plans, implementing sales plans, and managing staff. The Consumer Bank Market Manager is expected to take ownership of all tasks and challenges encountered in the operation of their assigned position. This role involves a combination of strategic, tactical, and transactional responsibilities, with a primary focus on day-to-day operational execution. The position also includes managing a branch and meeting all branch management responsibilities, developing strategic planning goals, and managing branch managers to meet objectives. Participation in new business generation activities such as sales calls and special events is expected, and may include personal production responsibilities. Ensuring compliance with Bank policies, procedures, code of conduct, and regulatory guidelines is crucial. The role also involves aiding other employees through positive interactions, performing marketing endeavors, continuously updating skills through professional training and cross-training, and maintaining knowledge of financial services and banking regulations, including Regulation CC and Bank Secrecy Act. A professional appearance and orderly work area are required, along with developing and maintaining a sales culture and a strong understanding of customer-facing technology.

Requirements

College degree or related field experience.
Seven years of prior experience in bank or in a sales capacity.
At least three years of experience in a branch or team leader equivalent role.
Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department.
Must possess English language skills to write and speak clearly, and effectively with coworkers and customers.
Must be willing to travel for meetings and classes.
Must be able to stand and/or sit for long periods of time.
Must be able to effectively access and interpret information on computer screens, documents, and reports and identify customers.
Unquestionable ethics, integrity, and values.
High level of energy, passion, and commitment to excellence.
Strong problem-solving skills, including creativity and innovative thinking.
Strong oral and written communication skills.
Highly professional with strong interpersonal skills.
Must have strong communication skills characterized by excellent writing and speaking skills.
Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank.
Must be well-organized, accurate, and attentive to detail.
Must be cooperative and willing to assist coworkers and customers on a regular basis.
Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others.
Must possess excellent multi-tasking skills and be able to function well under pressure.
Must be able to remain composed under pressure and respond to customer and coworker concerns regularly.
Must have a keen eye for detail and follow instructions to the letter.
Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.

Nice To Haves

The SouthState Way New Team Member Orientation
Branch Manager Workshop
Consumer Lending- Obtain your SSB Lender Credentials
All assigned Regulatory Compliance training
Acknowledgement of all policies through DocuSign as assigned
Additional training may be required dependent upon experience

Responsibilities

Responsible for the direction, administration, and operations of a group or teams within a geographic area/market; provides necessary guidance and support to achieve performance targets and objectives.
Primary focus on day-to-day operational execution, although role will also include contributing to strategic planning within area of expertise, 40% strategic, 40% tactical, and 20% transactional.
Concurrently, manage a branch and meet all branch management responsibilities.
Responsible for developing short- and long-term strategic planning goals for assigned areas or teams.
Manages the branch managers to meet branch objectives.
Participates in activities for generating new business such as sales calls and special events.
May work with third parties to promote new business.
May have personal production responsibilities.
Ensure that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with.
Aid other employees by liaising with them through healthy and positive interactions.
Be involved in performing marketing endeavors/efforts.
Continuously update skills by participating in professional training.
Seek opportunities to improve skills through cross-training offered by the Bank.
Is knowledgeable of financial services offered by the bank.
Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
Presents a neat and professional personal appearance and orderly work area.
Develops and maintains a sales culture environment.
Maintains a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.
Accepts other duties as assigned.