Consumer Assistant & Hearing Coordinator - Board Investigator

Department of Professional and Financial Regulation•Gardiner, ME

About The Position

Ready for a job that directly supports public safety, fairness, and accountability while offering autonomy, variety, and opportunities for professional growth? Every case you handle affects real people: consumers, licensees, and communities across Maine. The Board Investigator works with a high degree of independence to investigate consumer complaints of unprofessional or incompetent conduct, analyze information, and apply laws and regulations in real-world situations. You will uphold the integrity and professional standards for multiple licensing boards and programs, including the Board of Social Worker Licensure, Board of Counseling Professionals, Board of Alcohol and Drug Counselors, Board of Examiners of Psychology, and others.

Requirements

Interpreting and applying state and federal laws, rules, and policies related to professional licensure and regulatory programs.
Conducting investigations, fact-finding, and analyzing complex information to reach well-supported conclusions.
Preparing clear, concise written reports, case summaries, and regulatory documents
Communicating effectively and professionally with staff, attorneys, licensees, and members of the public
Managing multiple cases and deadlines with strong attention to detail
Presenting findings in regulatory decision-making in meetings or hearings
A six (6) year combination of education and/or experience in consumer complaint investigations, determining facts, and resolving/recommending resolution to complaints.

Nice To Haves

Preference will be given to applicants who demonstrate strong written and oral communication skills.

Responsibilities

Conduct investigations of complaints and allegations of unprofessional conduct or incompetence.
Interview complainants, respondents, and witnesses.
Gather and analyze facts to determine case validity and recommend outcomes.
Manage and track complaints, compliance matters, and hearings in the case management system.
Prepare case summaries, reports, and draft documents
Coordinate complaint committee meetings and prepare Board materials.
Present complaint cases at Board meetings and document decisions and required follow-up actions.
Collaborate with staff and Assistant Attorneys General to support timely case resolution.
Interpret and explain applicable laws, rules, and policies to staff, licensees, and the public.

Benefits

Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.91% for Confidential employees.
State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness .

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