Consumer and Community Banking AML/KYC Escalations Governance - Associate

JPMorganChase • Columbus, OH

2d

About The Position

As a part of the Consumer and Community Banking Escalations governance team you will drive strategic initiatives to ensure a robust governance of the AML/KYC process. The Consumer and Community Banking AML/KYC Escalations Governance team partners closely with key stakeholders across Consumer & Community Banking (CCB), including Risk Officers, Compliance, Legal, and Operational teams. As an Escalations Governance Associate you will play a critical role in the Data Validation Evergreen process. This process ensures control reports are robustly reviewed on a scheduled and Adhoc basis. This role requires strong project management stills, the ability to utilize different testing methodologies, and strong documentation skills.

Requirements

• Bachelor’s degree in a business discipline or equivalent experience.
• 2+ years in financial services industry with experience in automation, controls, UAT testing, operational risk management, AML/KYC or equivalent subject matter expertise.
• Excellent analytical, problem solving, and critical thinking skills, with strong attention to detail.
• Demonstrated project management and organizational skills, with the ability to manage multiple projects and priorities.
• Experience in process improvement, documentation, and business requirements development.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with familiarity in SharePoint and shared drives, including security awareness and access management.
• Excellent written and verbal communication skills, with the ability to present information clearly and effectively.
• Strong collaboration, relationship-building, and stakeholder engagement abilities.
• Proactive, results-oriented, and able to work independently in a dynamic, fast-paced environment.
• Understanding of compliance, risk management, regulatory requirements, and sampling methodologies.

Responsibilities

• Produce and validate daily, weekly, and monthly process control reports to ensure accuracy and completeness.
• Ensure all reporting deliverables are completed within established timelines; investigate issues, document findings, and implement fixes.
• Own and maintain end-user tools and utilities supporting control reporting.
• Maintain audit-ready documentation and evidence to support internal and external reviews.
• Draft and maintain control write-ups in CORE in partnership with the Controls team.
• Review existing procedures, identify improvement opportunities, and author/update procedure guides aligned to firmwide standards.
• Support continuous improvement initiatives through cross-team collaboration to streamline processes and strengthen controls.
• Maintain project plans, action trackers, and status reporting to ensure clear visibility to progress, risks, and dependencies.
• Facilitate working sessions and manage follow-ups to keep deliverables on track.
• Manage multiple concurrent initiatives and competing priorities, ensuring timely, high-quality execution.
• Operate with a high degree of autonomy—make day-to-day decisions and escalate scope or strategic direction decisions when needed.
• Partner with Risk, Compliance, Legal, and other stakeholders on line-of-business and cross-functional matters.
• Build and sustain strong working relationships to drive alignment, resolve issues efficiently, and deliver outcomes across teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees