AML/KYC Manager

Redmayne Bentley

16h•$50,000 - $60,000•Hybrid

About The Position

It is an exciting time to join us at Redmayne Bentley. After recently celebrating our 150th year in business, we are embarking on the next stage of our firm-wide strategy to build, improve and develop upon our strong, historic foundations. As our AML/KYC Manager, you will undertake a key day to day management role across our Operations team who act as our first line of defence against Financial Crime. You will be responsible for maintaining high service standards, as well as taking an active role in training, coaching, and developing your team, ensuring they have the skills and confidence to excel. By role‑modelling our values and behaviours, you will lead by example in consistently delivering excellent client outcomes. As part of our ‘Stand Together and Stand Out’ culture, you will collaborate openly with others, offer support where it’s needed, and demonstrate a commitment to delivering excellent outcomes for our clients.

Requirements

Holds at least 1 of CISI Level 3 Investment Operations Certificate qualification or ICA Advanced Certificate/ Diploma in Anti-Money Laundering (AML) and committed to obtaining the other within a maximum of two years.
Proven experience in coaching and developing people, with the ability to provide clear, constructive feedback.
Strong operational background in KYC/AML processing within a first line environment.
Minimum 3 years’ experience managing high volume onboarding or review teams.
Solid understanding of CDD, EDD, PEP/sanctions screening, and document verification.
Strong Analytical and Problem ‑ S olving Skills - able to confidently identify root causes, assess weaknesses, and drive process improvements.
Client Focused – consistently keeping client outcomes at the heart of decision making.
Collaborative Team Player – builds strong relationships with other teams and stakeholders.
Effective Communicator – demonstrates excellent written and verbal communication skills.
Proven Leader – able to lead by example and build a positive, high performing team culture.
Resilient & Adaptable – demonstrates sound judgement, effective prioritisation and high-quality outputs when faced with critical deadlines
Strong Risk & Control Mindset – maintains robust controls as well as high standards of delivery.

Responsibilities

Workload Management Manage the daily operations of the KYC/AML team handling onboarding, periodic reviews, and trigger events.
Monitoring workloads to ensure all customer files are completed accurately in line with policy, procedures, and risk appetite.
Oversee the allocation of work, monitor caseloads, and ensure SLAs and KPIs are consistently achieved.
Team Leadership & Development Coaching and evaluating team members, tackling challenges proactively and positively.
Creating a team environment that is energised, supportive, and focused on shared success.
Supporting team members with their personal and professional development.
Quality Assurance & Risk Control Perform or oversee quality checks on KYC files, ensuring accuracy, completeness, and consistency.
Identify and escalate high‑risk or complex cases (PEPs, sanctions hits, adverse media) to second line Financial Crime team.
Act as the first point of escalation for analysts and provide decision-making guidance.
Monitor trends in errors, defects, or control gaps and implement improvements.
Maintaining Standards Promoting a culture of excellent client outcomes, ensuring the team prioritises customer care and operates in line with Consumer Duty expectations.
Ensuring the team consistently meets service standards, aligned with regulatory requirements and the expectations of our branch network