Consumer AI Transformation - Business Strategy & Intelligence Manager
About The Position
The Consumer AI Transformation Team sits at the center of the Consumer business’s AI agenda—defining strategy, driving execution, and ensuring measurable business impact at scale. Operating at the intersection of strategy, delivery, and change, the team translates AI ambition into tangible outcomes by prioritizing the highest-value opportunities, enabling adoption across the workforce, and providing clear visibility into progress and results for senior leadership. In close partnership with Consumer leaders and cross-functional teams (including Frontline, Product, Digital, Digital Strategy, Technology, Human Resources, Controls, etc.), the team acts as both strategic driver and execution engine, accelerating value realization across the Consumer AI portfolio. This is a central, high-visibility role on a newly formed team shaping how AI drives value across the Consumer business. You will operate at the core of the Consumer AI portfolio defining priorities, driving execution, and ensuring outcomes translate into measurable business impact. The role requires a highly independent operator who can create structure from ambiguity, influence senior stakeholders, and drive momentum across complex initiatives. This is a build-from-zero opportunity with significant exposure and impact, ideal for someone who thrives in fast-moving environments and wants to shape large-scale, enterprise transformation. Core focus areas: AI Strategy & Intelligence – Define north star, shape roadmap, and bring a market-informed POV AI Execution & Impact – Drive portfolio delivery, prioritization, and measurable value realization AI Workforce Transformation – Redesign roles, skills, and operating models for an AI-enabled future
Requirements
- 8-12+ years in strategy, transformation, or execution leadership roles
- Proven ability to create structure and drive outcomes in ambiguity
- Strong experience leading complex, cross-functional initiatives at scale
- Demonstrated execution rigor (prioritization, tracking, risk management, value measurement)
- Experience influencing senior stakeholders across business and technology
- Exposure to workforce transformation, operating model change, or AI-driven initiatives
- Exceptional communication and executive storytelling skills (PowerPoint + writing)
- Strong business acumen; Consumer experience preferred
- Curiosity and fluency in AI’s practical business applications
Nice To Haves
- MBA or other relevant advanced business degree
- Experience with large enterprise change programs, including senior leadership forums
- Experience leading AI initiatives at Bank of America including governance, funding, execution, and performance management
Responsibilities
- Guides the strategic direction of enterprise-wide initiatives to drive transformation and performance across business segments
- Provides strategic guidance to senior managers and engage executive stakeholders to align priorities and ensure successful program execution
- Fosters collaboration across product, channel, and operations teams to ensure integrated and cohesive delivery of initiatives
- Ensures governance frameworks are followed and deliver measurable outcomes through disciplined execution and performance tracking
- Drives innovation and lead change initiatives that enhance enterprise capabilities and support continuous improvement
- Drive Consumer AI portfolio outcomes, establishing structure, pacing, and accountability across priority initiatives from pilot through scale
- Translate strategy into execution, ensuring initiatives deliver measurable business value
- Align senior stakeholders across business, technology, and functions to drive coordinated progress against shared priorities
- Generate actionable insights from performance, adoption, and value signals to inform prioritization and investment decisions
- Develop executive-level narratives supporting OpCo and enterprise forums with clear, decision-oriented storytelling
- Advance workforce transformation, defining adoption strategies, readiness milestones, and evolving ways of working
- Operate as a cross-functional catalyst, flexing across workstreams to solve problems and remove barriers to execution
- Champion Consumer AI adoption, reinforcing priorities and building momentum across the organization
- Define & translate AI strategy into execution
- Drive alignment across competing, complex AI priorities
- Deliver clear, executive-ready insights on AI progress and outcomes
Benefits
- Access to paid time off
- Resources and support to our employees
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What This Job Offers
Job Type
Full-time
Career Level
Senior
