Consulting Manager (Internal Only)

ISOutsource•Bothell, WA

22h•Onsite

About The Position

We are excited to announce an opening for a Consulting Manager in our Consulting Department. This is a unique opportunity for an experienced consultant who thrives on balancing client service excellence, strategic consulting, and people leadership. Instead of searching externally, we know our best candidates are often right here at ISOutsource. If you’re ready to take the next step in your career, we strongly encourage you to apply! And if you know someone who would be a great fit, please encourage them to explore this opportunity further.

Requirements

10+ years in consulting or engineering roles with depth in infrastructure, cloud, automation, business continuity, disaster recovery, and security.
Valid driver’s license with insurance.
Some local travel to and from clients is required.

Nice To Haves

Prior experience leading teams, mentoring consultants or engineers, or managing workload distribution.
Skilled communicator able to coach individuals, resolve conflicts, and maintain professionalism in client-facing environments.
Experience with ConnectWise Manage (or similar PSA), Azure, Microsoft 365, and ITSM processes.
Demonstrated ability to build engagement and foster collaboration across multiple service lines.
Familiarity with project planning, workload forecasting, and capacity management.
Exposure to compliance audits, security audits, vulnerability management, and incident response.
Experience coordinating across multiple service lines (Engineering, Account Management, Security, Support Desk).

Responsibilities

Lead, mentor, and coach consultants, participating in regular 1:1s, daily standups, backlog/WIP reviews, and priority planning.
Directly manage up to five consultants, supporting professional growth through coaching, skill development, and clear progression paths.
Balance leadership responsibilities with a personal book of consulting business, maintaining approximately >50% billable utilization.
Own team prioritization, scheduling, capacity planning, and forecasting accuracy for consulting engagements.
Drive strategic planning, business reviews (QBRs), budgeting for the team’s assigned book of business.
Serve as a strong client advocate, ensuring technology strategies align with client business goals while promoting least-cost, best-fit solutions.
Coordinate closely with Engineering, Account Management, Security, Support Desk, Product, and Project teams to drive customer retention, ensure seamless service delivery, and create consistent client outcomes.
Collaborate with account management and sales teams to drive meaningful growth of customer accounts.
Review and approve time entries and expenses, assign work aligned to skills and SLAs, and ensure work is completed within the month to meet financial goals.
Provide oversight into complex consulting engagements, changes, and incidents, including reviewing root cause analyses and escalating high-risk or non-standard issues to the Director of Consulting.
Contribute to the development of consulting standards and ensure adherence to documentation, change control, and quality expectations.
Participate in management training and ongoing leadership development (LOS).
Perform other duties as assigned in support of client outcomes and team success.