Dental Operations Manager - Internal Only

Reno-Sparks Indian Colony•Reno, NV

18h•Onsite

About The Position

Join the Reno-Sparks Indian Colony as a Dental Operations Manager and play a vital role in shaping our dental services while embracing a culture rooted in tradition and customer focus. This onsite position allows you to engage directly with a diverse community, ensuring quality care that reflects our core values of integrity and problem-solving. Your expertise will be pivotal in enhancing operational efficiency and patient satisfaction in a warm and welcoming environment. The Dental Operations Manager at Reno-Sparks Indian Colony will play a crucial role in overseeing back office operations under the guidance of the Dental Director. This position involves evaluating and supervising daily tasks, along with providing backup coverage in the dental department as needed. Responsibilities include the procurement and maintenance of dental equipment, ensuring effective use of the Electronic Dental Record system, and pre-authorizing eligible dental treatments. The incumbent will manage all orthodontic referrals and invoicing, securing the necessary purchase orders from administration for timely payments. Acting as a liaison to the Billing Department, the Dental Operations Manager will also handle documentation for insurance claims and resolve any denials. This role demands a commitment to our core values of integrity and service while fostering a respectful and compassionate work environment. The position offers the opportunity to make a meaningful impact on the quality of dental services provided to the community.

Requirements

Effective supervision and coordination of back office personnel
Strong leadership and organizational abilities
Proficiency with dental practice management software, such as Dentrix
Expertise in Microsoft Office Suite (Excel, Outlook)
Solid understanding of dental terminology, procedures, and insurance/billing protocols
Exceptional communication and problem-solving skills
Familiarity with regulations such as HIPAA, HITECH, and infection control standards
Ability to train and inspire dental staff
Ability to manage equipment maintenance
Ability to ensure high standards of patient care
High School Diploma or GED
At least 1-3 years in dental office management, administration or a related role (like dental assistant/receptionist)
Must be able to work in a “Team” environment in limited space with shared work areas
Must have knowledge and ability to adhere to Health Insurance Portability and Accountability Act (HIPAA) the Health Information Technology for Economic and Clinical Health Act (HITECH) and 42 CFR Part 2 confidentiality regulations
Must maintain strict confidentiality
Must have a current CPR/BLS certificate prior to date of hire
Must be able to work in a diverse minority environment
Must provide evidence of a recent Infectious Pulmonary Tuberculosis (TB) test showing ONE of the following: 1) a negative Mantoux skin test 2) a negative chest x-ray or 3) a statement from a physician confirming freedom from TB

Nice To Haves

An associate or bachelor’s degree in business or healthcare administration
Preferred knowledge of AAAHC, OSHA and CDC infection control standards

Responsibilities

Overseeing back office operations under the guidance of the Dental Director
Evaluating and supervising daily tasks
Providing backup coverage in the dental department as needed
Procurement and maintenance of dental equipment
Ensuring effective use of the Electronic Dental Record system
Pre-authorizing eligible dental treatments
Managing all orthodontic referrals and invoicing
Securing the necessary purchase orders from administration for timely payments
Acting as a liaison to the Billing Department
Handling documentation for insurance claims and resolving any denials
Efficient supervision, coordination, operations and oversight of Back Office Personnel under the supervision of Dental Director
Coordination daily, weekly, monthly assignment of Back Office Personnel with providers including working with hygienists and scheduling of other duties
Interpreting personnel policies and procedures relating to Back Office Personnel
Hiring, reviewing, disciplining and rewarding Back Office Personnel under the supervision of Dental Director
Coordinating and directing training of dental assistants, dental assistant students and dental sterile tech
Requiring, modeling and maintaining excellent patient care service standards for all dental auxiliary staff
Ensuring that all dental staff fulfill their periodic/annual training requirements due on a rotating basis including BLS, Fire safety, HIPAA, infection control competencies and continuing education for licensure
Monitoring, ordering as well as inventory control of all dental supplies needed
Maintaining and controlling equipment, maintenance and repair logs for clinic ensuring timely repair of all dental equipment
Coordinating with vendors and procurement for equipment service and replacement
Reporting and monitoring staff hours worked and submitting time sheets to the payroll department
Collaborate with clinical staff to ensure proper use of the EDR system
Monitor dental assistant and dental sterile tech staff to ensure integrity and security of patient records in compliance with regulations (e.g, HIPAA)
Train dental staff on EDR system features and updates
Provide technical support for dental department technologies with support from IT
Train staff in new software and equipment
Maintain documentation of equipment, software and maintenance activities
Lead or assist in planning and implementing new technology or system upgrades
Coordinate logistics for new equipment installations or technology projects
Reconcile outside dental lab statements, invoices and payments
Complete performance and conduct reviews for all dental assistant and dental sterile tech staff