(Remote) Consulting Manager

Harris Computer • Washington, DC

1d • CA$90,000 - CA$100,000 • Remote

About The Position

Cayenta, a division of Harris, is seeking a Consulting Manager to lead Cayenta CIS software implementation and professional services engagements from inception through go-live and stabilization. This role manages a team of Application Consultants (AppCons) delivering utility and municipal customer information system (CIS) implementations, spanning billing, customer service, field operations, and integrations with adjacent systems. The role drives delivery methodology, provides solution oversight, ensures projects are delivered on time, within scope, and within budget, and maintains high client satisfaction. This is a remote role for candidates in Canada and the US, requiring approximately 50% travel. Candidates must hold a valid passport and be eligible for international travel.

Requirements

• 5+ years of experience in a professional services or consulting role, ideally within utility/municipal software implementations (CIS, billing, customer service, or related ERP/EAM systems).
• 4+ years of experience in a senior/managing consultant role, with a track record across 4 or more complex CIS implementation projects (or 20+ successful upgrades) - or 2+ years of formal leadership experience for candidates coming from a people-management track.
• Proven track record of successfully managing multiple concurrent software implementation projects for utility or municipal clients.
• Working knowledge of the utility customer-to-cash lifecycle (meter-to-cash, billing, collections, customer service) and/or public sector implementation environments.
• Financial Acumen: Demonstrated capability in managing project P&L, budget forecasting, consultant utilization, and contract scope control.
• Methodologies & Tools: Practical knowledge of software implementation methodologies (Agile, Waterfall, or hybrid); experience with PSA/project and test management tools (e.g., Jira, CayStone/SpiraTest, ServiceNow, Power BI, Excel).
• Outstanding written and verbal communication and interpersonal skills, with the ability to manage executive client relationships and cross-functional teams.
• Ability to build and maintain strong client relationships.
• Must hold a current, valid passport and be legally eligible to travel internationally.
• Comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

Nice To Haves

• Direct experience with Cayenta CIS or comparable utility/municipal CIS platforms.
• Familiarity with adjacent Cayenta ecosystem products (SilverBlaze customer self-service portal, MWM mobile workforce management) and common client-side integrations (IFS, AMI/MDM, IVR, print/lockbox vendors).
• Familiarity with modern productivity and AI platforms (e.g., Claude, Microsoft Copilot, or similar AI assistants) for reporting, plan generation, status reports, and workflow acceleration.
• Comfort exploring and adopting new AI-enabled workflows to improve service delivery efficiency.

Responsibilities

• Lead, mentor, and coach Application Consultants (AppCons) and project resources to achieve project and business unit objectives.
• Provide solution oversight across multiple concurrent Cayenta CIS implementations and mentor consultants to enhance skills and deliver optimal project outcomes.
• Allocate and balance AppCon resources across concurrent client engagements, optimizing utilization and billable ratios while preventing burnout.
• Foster an agile, accountable team culture focused on problem-solving, continuous learning, and career growth.
• Assist functional managers with mid-year and year-end performance evaluations.
• Monitor overall team performance by tracking and analyzing statistics and trends, providing reporting to the senior Management Team.
• Drive standard, repeatable delivery frameworks, including Cayenta's fit-to-standard configuration approach, pre-configured templates, and training-first user adoption.
• Lead efforts on complex or "greenfield" CIS solutions and custom modifications.
• Review proposed solution architecture, including CIS configuration, integration design, and data conversion approach.
• Own and drive continuous improvement of Cayenta's implementation methodology.
• Lead client workshops to explain the Cayenta CIS product and gather requirements.
• Partner across departments to ensure smooth sales-to-services handoffs and seamless post-go-live transitions.
• Conduct post-implementation retrospective summaries and coordinate handoffs.
• Establish, track, and manage Cayenta CIS implementation project budgets, cost estimations, and allocations.
• Monitor project health, milestone completion, expected go-lives, and variance reporting.
• Contribute to client relationship management with utility and municipal clients; coach project resources on good client relationship management (CRM) practices.
• Maintain regular, transparent communication with executive sponsors and client steering committees.
• Proactively identify delivery risks, conduct mitigation planning, coordinate change control documentation, and resolve client escalations.
• Build and maintain strong client relationships across the utility/municipal client portfolio.
• Apply broad knowledge across numerous Cayenta CIS client implementations and configurations to new situations.
• Be highly involved in planning and delivering internal training sessions for other Cayenta consultants, as well as the Harris user conference.
• Champion modern, AI-assisted tools to streamline administrative burdens.
• Develop and implement best practices, standards, and processes to improve efficiency and effectiveness of the Cayenta professional services team.

Benefits

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed