Consulting Engineering Technical Leader
About The Position
As a Customer Delivery Engineering Technical Leader for Core and ES on Cisco/Splunk Professional Services, you will help customers adopt and optimize Splunk through regular customer engagement and strategic guidance. You will help customers realize value from their investment, contribute to standard processes and procedures that improve service delivery and scale, automate key functions, and resolve complex customer problems. The role is remote anywhere in the United States. You will lead adoption, optimization, and integration of Splunk Core and ES solutions into customer business architectures; provide technical mentorship on enterprise architecture, configuration, and optimization; advocate for customer initiatives and needs within Splunk; serve as a point of contact for customer success and technical escalations; and work closely with Splunk account teams.
Requirements
- At least 3 years of experience in technical consulting or big-data analytics.
- At least 3 years of demonstrable experience administering and using Splunk Core and/or ES.
- Strong written and oral communication skills.
- Ability to listen objectively and apply active listening skills.
- Strong customer-facing skills that build confidence and provide mentorship toward resolution and customer satisfaction.
Nice To Haves
- Demonstrable understanding of common enterprise applications.
- Statistical and analytical modeling experience.
- Understanding of scripting languages such as bash; application development using Java, Python, or .NET; databases; and analytical tools.
- Meaningful software industry experience in IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.
- Ability to act as a trusted advisor and product specialist for assigned customers.
- Ability to manage strategic accounts that require partnership, negotiation, and conflict resolution.
Responsibilities
- Execute adoption and optimization activities in long-term engagements, including regular meetings, documentation, and communicating outcomes.
- Lead the adoption, optimization, and integration of Splunk Core and ES solutions into customer business architectures.
- Provide technical mentorship on enterprise-level architecture, configuration, and optimization in sophisticated environments.
- Advocate for customer initiatives and specific needs across the internal Splunk ecosystem.
- Serve as a dedicated point of contact for customer adoption, optimization, customer success, and technical escalations.
- Engage and share information continually with Splunk’s account teams.
- Contribute to standard processes and procedures that support high-quality service delivery, scale, and automation.
- Resolve complex customer problems.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan with Cisco matching contribution.
- Paid parental leave.
- Short- and long-term disability coverage.
- Basic life insurance.
- Paid holidays and a floating holiday for non-exempt employees.
- Paid birthday day off, year-end holiday shutdown, and personal wellness days.
- Paid vacation or flexible vacation time off, depending on employee classification.
- Sick time off, with carryover of unused hours subject to policy.
- Additional paid time away may be requested for critical or emergency family issues.
- Optional paid volunteer days.
- Annual bonuses for eligible non-sales employees, subject to Cisco policies.
- Eligible employees may receive Cisco restricted stock unit grants.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
