Consulting Engineering Technical Leader
About The Position
As a Customer Delivery Engineering Technical Leader for Core and ES on Cisco/Splunk Professional Services, you will guide customers in adopting and optimizing Splunk, helping them realize value and return on investment. You will collaborate with the team to develop standard processes and procedures that support high-quality service, scale, and automation, and resolve complex customer problems. The role is remote anywhere in the United States. You will lead strategic adoption, optimization, and integration activities for Splunk Core and ES in customers’ business architectures. The position includes regular customer engagement, documenting work and outcomes, providing technical mentorship on enterprise architecture and optimization, advocating for customer needs internally, serving as a dedicated customer contact, and coordinating with account teams.
Requirements
- At least 3 years of experience in technical consulting or big-data analytics.
- At least 3 years of demonstrable experience administering and using Splunk Core and/or ES.
- Ability to act as a trusted advisor and product specialist for assigned customers.
- Ability to manage strategic accounts requiring partnership, negotiation, and conflict resolution.
- Outstanding written and oral communication skills.
- Ability to listen objectively and apply active listening skills.
- Strong customer-facing skills that build confidence and provide mentorship toward resolution and customer satisfaction.
Nice To Haves
- Demonstrable understanding of common enterprise applications.
- Statistical and analytical modeling experience or knowledge.
- Solid understanding of scripting languages such as Bash; application development languages and platforms such as Java, Python, and .NET; databases; and analytical tools.
- Meaningful software industry experience in IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.
Responsibilities
- Execute adoption and optimization activities in long-term customer engagements, including regular meetings, documentation, and communicating outcomes.
- Lead the adoption, optimization, and integration of Splunk Core and ES solutions into customers’ business architectures.
- Provide technical mentorship on enterprise architecture, configuration, and optimization in sophisticated environments.
- Advocate for customer initiatives and needs across the internal Splunk ecosystem.
- Serve as a dedicated point of contact for customer adoption, optimization, customer success, and technical escalations.
- Engage and share information continually with Splunk’s account teams.
- Resolve customers’ complex technical problems.
- Collaborate on standard processes and procedures to improve service delivery, scale, and automation.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Restricted stock unit grants may be available, subject to eligibility and vesting conditions.
- Paid holidays
- Floating holiday for non-exempt employees
- Paid day off for employee’s birthday
- Paid year-end holiday shutdown
- Personal wellness days
- Paid vacation or flexible vacation time off, depending on employee classification
- Sick time off
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for eligible non-sales employees
- Performance-based incentive pay for employees on sales plans, subject to applicable Cisco plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
