Consulting Engineering Technical Leader (Remote)
About The Position
The Technical Leader is an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers. Business Critical Services combines the power of Cisco Analytics and Knowledge with the best in class technical expertise and consulting to drive value, innovation, and adoption in our customer’s network. Helping them to reduce risk, drive innovation, and maximize their network to meet business objectives. You will be the customer’s trusted advisor and subject matter expert helping the customer understand their network, how to reduce risks, and take advantage of the technology. You will work with Cisco Engineering to advocate for new innovation for your customer, and as a liaison share what is coming with your customers to help them be on the cutting edge of innovation. Our team supports customers driving innovation at some of the most innovative companies in the world. This technology team is defining the ‘Future of Work’ and charting the course of innovation for Service Provider, Large Enterprise and Public Sector networks. You will be partnered with a team of talented Consulting Engineers, Project Managers, and Delivery leaders obsessed with our Customer’s Success and showing them the value Cisco brings to their business. You are a CONSULTANT (Yes in “ALL CAPS”) you have strong advisory, consulting and interpersonal skills coupled with deep technology skills in Cisco Optical platforms, specifically those supporting telco and cable space applications. You will be "Cisco's face to the customer", working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. You are a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues and urgent customer demands. As an Optical Technical Leader you will provide project design, implementation services and customer support as part of Cisco CX (Customer Experience) Team supporting Cisco NCS1k and NCS2k. You will be primarily tasked with supporting Cisco Optical Networking Solutions.
Requirements
- Strong advisory, consulting and interpersonal skills
- Deep technology skills in Cisco Optical platforms, specifically those supporting telco and cable space applications
- Capable of covering multiple platforms and work as domain specialist within Assigned platforms by Technical Lead (Cisco ONS-15454, NCS1k/2k)
- Excellent and in-depth knowledge of Optical technologies, with solid understanding of SONET and DWDM technology
- Expertise and experience in creating optical networks and upgrades using Cisco Transport Planner (CTP)
- High-level support, analysis, and diagnosis for sophisticated, optical network deployments
- Strong networking knowledge, sufficient enough to understand customer solutions, topologies and interaction with higher networking layers
- Ability to translate customer input and requirements into technical design requirements
- Ability to analysis optical fiber tooling (Power-meter, OTDR, PMD, CD, and AP) testing and result to validate acceptance criteria
- Support in network configuration activities of new Optical Services
- Execution of lab trial tests, and report findings to customer, prior to the implementation of new plans. Participate in preparation and testing of new SW releases.
- Experience with IOS-XR for NCS1k/NCS4k deployments.
- At least 10+ years of Optical experience
- More than 7 years of experience doing planning, design, and implementation of Cisco Optical SONET and DWDM networking.
- Experience with Cisco Business Critical Services of Optical networking.
- Experience with CTC (Cisco Transport Controller) and EPNM (Evolved Programmable Network Manager)
- Experience with NCS1k, NCS2k, NCS4k and IOS-XR
- Ability to travel (10%)
Nice To Haves
- Undergraduate degree in Telecommunications & Electronics Engineering or IT areas a plus
Responsibilities
- Architecting and crafting Cisco Optical Networks with NCS2k and NCS1k
- Preparing technical documentation including HLD, LLD, NIP, and NRFU
- Project Implementation, testing and handover for customer acceptance
- Leading implementation of Optical Networking projects and MOPS
- Daily customer support of Customers Optical Networks
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- grants of Cisco restricted stock units
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
- 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (Non-exempt employees)
- flexible vacation time off program (Exempt employees)
- 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses subject to Cisco’s policies (for non-sales roles)
- performance-based incentive pay on top of their base salary (for sales roles)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
