Global Business Services (GBS) - Strategy - Consultant

Deloitte•Los Angeles, CA

134d•$95,600 - $188,400•Onsite

About The Position

Our Global Business Services (GBS) team serves as a trusted advisor to chief financial officers, chief accounting officers, and other executive stakeholders leading captive and outsourced operations. We help clients modernize Finance, Human Resources, Technology, Procurement, and other enterprise functions through operating model design, governance, process transformation, and technology-enabled solutions. GBS organizations are increasingly becoming enterprise hubs for AI-enabled decision-making, resilience, and growth. We help clients modernize operations through ERP enablement, intelligent automation, predictive analytics, generative AI, and agentic AI. This work helps organizations improve financial and operational performance, manage risk, strengthen service delivery, and increase the business value delivered by GBS organizations.

Requirements

Ability to work independently and collaborate as part of a team.
Effective written and verbal communication skills.
Ability to analyze information and communicate complex ideas clearly.
Meticulous attention to detail and quality of work product.
Ability to build and sustain professional relationships.
Ability to support projects or workstreams.
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
Strong interpersonal skills and professional demeanor.
Ability to meet deadlines and provide clear guidance to others.
Curiosity about emerging technologies and their practical application to GBS operations.
Willingness to learn and apply AI-enabled tools, methods, and ways of working.
2+ years of consulting and/or industry experience in Global Business Services, shared services, outsourcing, Finance Transformation, or business operations.
Bachelor’s degree from an accredited university in business, Finance, Accounting, Engineering, Information Systems, or a related discipline.
Experience supporting operating model design, governance, process improvement, or business transformation initiatives.
Experience creating client deliverables using Microsoft PowerPoint and performing analysis using Microsoft Excel.
Experience with one or more of the following: Tableau, Power BI, ServiceNow, Salesforce, HighRadius, BlackLine, Basware, workflow tools, automation tools, or artificial intelligence-enabled solutions.
Exposure to generative AI, agentic AI, intelligent automation, predictive analytics, or AI-enabled workflows.
Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Nice To Haves

Experience with shared services, outsourcing, or captive operating models.
Experience supporting Finance, Procurement, Human Resources, Technology, or other enterprise service delivery functions.
Experience with Lean, Six Sigma, process mining, or continuous improvement methods.
Experience supporting change management activities, including communications, training, or stakeholder engagement.
Experience developing governance structures, service delivery models, key performance indicators, or service-level agreements.
Exposure to agentic AI platforms, orchestration tools, AI governance, or responsible AI concepts.
Exposure to GBS or Global Capability Center AI-maturity assessments, adoption strategies, or transformation roadmaps.
Master of Business Administration, Master of Science, or certification in project management, Lean Six Sigma, or Prosci.

Responsibilities

Support client engagements focused on Global Business Services, shared services, outsourcing, and enterprise operating model transformation.
Analyze current-state operations, governance structures, service delivery models, and functional processes across Finance and other enterprise functions.
Support the design of future-state operating models and processes that incorporate ERP, workflow, automation, analytics, and artificial intelligence-enabled capabilities.
Research and evaluate generative AI, agentic AI, intelligent automation, and predictive analytics use cases relevant to GBS service delivery.
Help document hybrid human–AI workflows, including where work is best performed by people, automation, or AI agents.
Support the development of AI and automation roadmaps that help clients move from point-solution pilots toward scalable, embedded capabilities.
Contribute to governance considerations for the responsible use of AI and automation in shared services environments.
Develop client deliverables, including meeting materials, workplans, status reports, business cases, storyboards, and presentations for workshops and executive discussions.
Support project management, stakeholder coordination, change adoption, communications, and training activities.
Contribute to proposal development, pursuit activities, knowledge sharing, and practice development.
Collaborate with Deloitte teams across the US, US India, and global member firms.