Operational Risk Management – U.S Business ORM

MetLife•New York, NY
•$85,000 - $99,300•Hybrid

About The Position

The Consultant, U.S. Operational Risk Management (ORM), supports the implementation and ongoing execution of the Non-Financial Risk Management Framework across U.S. businesses. This role partners with business and functional leadership to proactively identify, assess, monitor, and mitigate operational risks aligned with strategic priorities. The Consultant plays a key role in providing independent risk insights, strengthening risk governance, and enabling informed decision-making. This role will also contribute to risk assessments for high-impact initiatives and support the advancement of data-driven and technology-enabled risk management capabilities.

Requirements

  • Bachelor’s degree (or equivalent) with 3–5 years of experience in risk management, audit, operations, or related fields
  • Strong knowledge of operational risk frameworks and control environments, ideally within financial services or insurance
  • Proven ability to partner with and influence senior stakeholders
  • Strong analytical, problem-solving, and communication skills
  • Ability to synthesize complex data into clear, actionable insights

Nice To Haves

  • Experience with risk analytics, reporting tools, and dashboard development
  • Understanding of regulatory expectations in insurance or financial services
  • Exposure to emerging risks (e.g., AI, automation, digital transformation) and relevant professional certifications (e.g., CRMA, FRM, CPA, CIA)

Responsibilities

  • Provide risk governance guidance and ensure adherence to the Non-Financial Risk Management Framework, maintaining visibility into risk events, issues, and remediation progress.
  • Monitor risk exposures against defined risk appetite and tolerances, highlighting gaps and recommending actions.
  • Partner with business leaders to deliver risk insights, identify emerging risks (e.g., strategic initiatives, AI, transformations), and influence mitigation strategies.
  • Support development of risk analytics, dashboards, KRIs/KPIs, and reporting to inform decision-making and strengthen risk culture through training and communication.
  • Implement and standardize risk management tools, processes, and assessments, ensuring consistent ORM coverage and integration of emerging technologies.

Benefits

  • Comprehensive health plan that includes medical/prescription drug and vision
  • Dental insurance
  • No-cost short- and long-term disability
  • Company-paid life insurance
  • Legal services
  • Retirement pension funded entirely by MetLife
  • 401(k) with employer matching
  • Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
  • Employee Assistance Program (EAP)
  • Digital mental health programs
  • Parental leave
  • Paid time off
  • Paid holidays
  • Volunteer time off
  • Tuition assistance
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