Sr, Operational Risk Analyst, Business Risk Management

Voya Financial • Atlanta, MN

1d • Remote

About The Position

The Sr Analyst, Operational Risk Management (ORM) reports to the AVP of ORM and is responsible for supporting the Workplace Solutions/Benefitfocus ORM strategy and framework; ensuring a proper process is in place to mitigate risk. This role will assist the organization in the identification, classification, measurement, and monitoring of operational and related business risks. It will require working closely with others in ORM, Voya’s wider Risk Management function, and business units to provide business management with a consistent and accurate view of the sources, scale, and scope of identified risks. It will also require providing and presenting accurate data and conclusions, making actionable recommendations to Leadership, and holding Leadership accountable to timely and effective risk remediation. ORM is defined as a continual cyclic process which includes risk assessment, consulting, decision making, and implementation of controls, which results in acceptance, mitigation, or avoidance of risk. ORM is the oversight of operational risk, and this role requires strong partnership in providing consulting and meaningful input to ensure risk data is captured, mitigation strategies and controls are developed, and appropriate reporting mechanisms are in place. Please Note: This position allows remote work from home but will require travel to our Voya office as business requires.

Requirements

• Bachelor’s degree in risk management, accounting, finance, business management, mathematics, or equivalent work experience in Operational Risk Management.
• Minimum 4 years of experience in Health and Wealth (Benefit Administration) organizations with an understanding of Operational Risk Management, Operations, Call Centers, and other business functions.
• Experience in Employee Benefits and/or Benefit Administration preferred.
• Experience with risk assessments, risk decision making, and the implementation of controls.
• Solid problem solving, decision making, and facilitation skills.
• Ability to analyze and leverage data to perform research and draw conclusions.
• Ability to create high quality work products.
• Mindset of proactive communication and problem solving, with a continual focus on process improvement.
• Ability to build relationships, trust, and a reputation for quality with Sr. Leaders.
• Familiarity and expertise in the use of tools such as industry GCR tools, Microsoft Office suite, Tableau and SharePoint.

Nice To Haves

• Leveraging AI tools to support risk management activities is a plus.
• CIA, CRMA, CFE preferred.

Responsibilities

• Support the development and execution of a robust ORM strategy, framework and policies.
• Partner with the business to remediate identified risks in a timely manner and document progress and completion within Voya’s GRC tool.
• Participate in the identification, assessment, measurement, mitigation, monitoring, and reporting of operational risk through the effective deployment of key operational risk management processes, including: Key Risk Indicators (KRIs), Scenario analysis, Preparation/Presentation of Risk Committee slides/materials, Preparation of monthly/quarterly risk reports, Risk event management including post-incident reviews, Documenting issues within Voya’s GRC tool and ongoing monitoring of remediation efforts.
• Assist in analyzing data, creating, and presenting risk findings and recommendations to leadership.
• Targeted risk assessments.
• Project engagement and post-release assessments.
• Risk consulting/advice on new or updated process changes.
• Facilitate annual control attestation survey, analyze results, and report findings.
• Periodically engage in day-to-day activities performed by the business to better understand the procedures, controls, and identify risks.
• Assist in promoting and instilling a strong risk culture and operational excellence by: Creating risk awareness training materials and facilitating training sessions, Partnering with the business to continually improve operational risk processes and help strengthen business operating models, Promoting the use of effective controls within key business processes.
• Embedding risk management understanding and culture into the business unit, informing risk related decision making.
• Partner with other risk assurance functions, including internal audit, compliance, legal TPRM, corporate special investigation, privacy office, and IT ORM to develop a complete and aggregated view of risks.
• Assist in providing an independent view which will consist of validating and endorsing business risk profiles and providing a constructive challenge to the business where residual risk levels are deemed to exceed standards.
• Participate with ORM management in the development of risk management strategies for all business units: establishing business priorities and planning activities accordingly.
• Collaborate with ORM team members and the Business, Technology, Innovation & Operations partners to identify opportunities to reduce manual processing through automation.
• Interact with Sr. Leaders within the organization to provide risk advice/consulting on risk related issues to support the decision-making process.
• Manage the development and administration of tools and procedures for reporting and daily operational risk processes. Such as SharePoint sites, Spreadsheets, Tableau, Presentations, GRC tool, Standard Work for ORM processes etc.
• Remain up to date on current trends and external events to recognize and identify emerging risk within the business, assist in risk rating and identification of appropriate mitigation strategies.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior