Consultant, Technology Engineer | Proactive Endpoint Automation

Nationwide Mutual Insurance•Columbus, OH

3d•Hybrid

About The Position

Nationwide's Technology team is seeking passionate individuals to enable a Fortune 100 company to drive innovation and adopt new technologies. This role focuses on proactive endpoint automation within Workplace Technology Support (WTS), aiming to create a more proactive, predictive, and seamless support experience. As part of the Personal Computing Team (PCT), this role will contribute to shaping the future of endpoint support through telemetry-driven operations, automation, intelligent workflows, and modern support solutions. The team is collaborative and works across WTS and Corporate Technology Solutions & Digital Workplace to evolve technology support. This is an opportunity to work on highly visible initiatives transforming enterprise support operations and driving a more connected, data-driven support model. The ideal candidate will have strong endpoint engineering expertise, automation, scripting, platform integration, and telemetry-driven operations skills, along with collaboration and influencing abilities. The team utilizes a modern endpoint and digital workplace ecosystem including Microsoft Intune, SCCM, Windows OS, ServiceNow, Zscaler, 1E, and Panagenda.

Requirements

Strong endpoint engineering expertise across networking and operating systems
Experience in automation, scripting, platform integration, and telemetry-driven operations
Strong collaboration skills
Organizational discipline
Ability to influence across teams
Six years or more experience with the most complex integrated solutions with an ability to design and develop and modify new and existing solutions for specialized needs.
Experience with multiple technologies and within one or more domains.
Experience with automation of deployment of solution configurations.
Experience in training/guiding less experienced staff.
Experience with solutions: IaaS, PaaS, SaaS and package solutions.
Strong communication skills
Knowledge of planning, management and execution of Accelerated Solutions Deliver framework
Information Security acumen
Influencing, negotiating and priority setting needed.

Nice To Haves

Insurance/financial services industry knowledge a plus.
Technology certifications or designation are encouraged (i.e., AWS, Azure, scripting and development languages, delivery methods, security).

Responsibilities

Lead initiatives focused on proactive, predictive, and self-healing endpoint support
Design and implement endpoint telemetry, monitoring, and automated remediation capabilities
Drive intelligent automation solutions including virtual agents, autonomous workflows, and intelligent routing
Partner across organizations to align priorities, integrate platforms, and deliver support improvements
Use operational insights and analytics to reduce incidents and continuously improve performance
Ensure solutions align with security and zero-trust principles
Collaborates with Technology Architecture professionals to develop technology product roadmaps.
Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Designs and implements standard builds/templates for all technology platforms.
Drives product improvements through optimization, enhancements and the implementation of new features and functions.
Works continuously with other Technology Engineering teams and Technology Architecture to ensure the success of products.
Conducts “proof of concept” labs for enhancements, new solutions and competitive bake-offs.
Designs standard and custom technology solutions for business partner projects, including pre-production testing, performance tuning, handoffs and certification.
Conducts proactive and reactive monitoring to detect, predict and resolve abnormal conditions in the environment.
Collaborates with vendors to help drive design innovation in product enhancements and improvements.
Executes on production engineering processes, incident management, root cause analysis, problem management, change management, release management and knowledge management.
Provides complex production support for all technology platforms.
Provides oversight for technical labs and development environments.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire