Consultant, Technical Writer and Process Improvement Analyst
About The Position
This role involves supporting documentation and analysis of business processes, workflows, operating procedures, and program requirements. The individual will draft and maintain Standard Operating Procedures (SOPs), job aids, quick reference guides, training materials, and implementation documentation. A key responsibility is translating complex technical, regulatory, and policy information into clear, user-friendly guidance materials. The position also supports stakeholder interviews, note-taking, requirements gathering, and workshop facilitation. Additionally, the role assists with the development of onboarding resources, instructional materials, and knowledge repositories, and conducts research and analysis to support process improvement recommendations and implementation activities. The analyst will also develop presentations, reports, and supporting project artifacts for client review.
Requirements
- Bachelor's degree from an accredited college or university.
- 1-3 years of experience in consulting, communications, technical writing, business analysis, or a related field.
- Demonstrated ability to write clearly and concisely for a variety of audiences.
- Experience developing presentations, guidance documents, reports, or training materials.
- Strong organizational skills and attention to detail.
- Ability to synthesize information from multiple sources into cohesive deliverables.
- Strong Microsoft Office skills, particularly Word, PowerPoint, and Excel.
- Ability to work independently while collaborating effectively within project teams.
Nice To Haves
- Experience developing SOPs, playbooks, or operational documentation.
- Experience supporting federal agencies or government clients.
- Familiarity with grants management, compliance programs, or program administration activities.
- Experience developing training materials, videos, or learning content.
- Exposure to process improvement or business transformation initiatives.
- Experience supporting change management or communications efforts.
Responsibilities
- Support documentation and analysis of business processes, workflows, operating procedures, and program requirements.
- Draft and maintain SOPs, job aids, quick reference guides, training materials, and implementation documentation.
- Translate complex technical, regulatory, and policy information into clear, user-friendly guidance materials.
- Support stakeholder interviews, note-taking, requirements gathering, and workshop facilitation activities.
- Assist with development of onboarding resources, instructional materials, and knowledge repositories.
- Conduct research and analysis to support process improvement recommendations and implementation activities.
- Develop presentations, reports, and supporting project artifacts for client review.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
