Consultant, Site Reliability Engineering(SRE)
About The Position
As a member of CIBC’s Canadian Personal, Digital, Investing Technology and IT Transformation team, you’ll play a key role in enhancing the reliability, performance, and availability of complex software systems and services. As a Consultant, Site Reliability Engineering, you’ll apply advanced software engineering principles to design and implement robust monitoring frameworks, automate operational workflows, and optimize end-to-end client experiences. You’ll guide teams in balancing feature innovation with operational excellence, establish error budget-based decision-making frameworks, and champion a culture of continuous improvement. You’ll also lead incident response and root cause analysis, collaborate with cross-functional partners, and ensure compliance with evolving policies and standards to support enterprise-wide reliability goals. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.
Requirements
- Minimum of 5 years of experience in site reliability engineering, application support, or DevOps roles, with a strong focus on automation and operational excellence.
- Demonstrated expertise in automating deployments, incident response workflows, and operational tasks using scripting and orchestration tools such as Python, PowerShell, Bash, or JavaScript.
- Hands-on experience applying automation and machine learning to observability, anomaly detection, and incident resolution, and are proficient with tools like Dynatrace and Splunk.
- Excel at collaborating across teams, building relationships, and sharing knowledge to drive reliability improvements, even when you do not have direct authority.
- Familiarity with application security best practices, including authentication, authorization, secrets management, and secure coding principles.
- A bachelor’s degree in computer science, engineering, or a related technical field, or possess equivalent practical experience.
- Bring your real self to work, and you live our values - trust, teamwork, and accountability.
Responsibilities
- Manage and optimize automated application deployments across multiple environments, ensuring consistency, reliability, and efficient releases.
- Proactively monitor system health and performance, lead incident response and post-mortem analysis, and implement preventive measures to strengthen operational resilience.
- Evaluate and enhance systems, processes, and tools to drive reliability, scalability, and efficiency, focusing on reducing manual operational work through automation.
- Define, implement, and maintain observability strategies, including telemetry, logging, tracing, and alerting, to ensure deep visibility into application behavior and performance.
- Consult and collaborate across the organization to align on reliability best practices, support consistency, and contribute to the development of standards and documentation.
- Coordinate with production support teams to ensure operational readiness, analyze service level indicators and objectives, and maintain risk registries.
Benefits
- competitive salary
- incentive pay
- banking benefits
- a benefits program
- defined benefit pension plan
- an employee share purchase plan
- a vacation offering
- wellbeing support
- MomentMakers, our social, points-based recognition program.
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
