Consultant, Modern Productivity - British Columbia

IX Solutions

2d•Remote

About The Position

This role is ideal for a dynamic individual passionate about driving customer success through technology projects while fostering a collaborative and client-centric culture. As a member of our Modern Productivity team, the Consultant will play a pivotal role in steering organizations through the transformation of their collaboration and document management solutions, enabling our clients to be more effective and efficient. Your experience and understanding of Microsoft’s productivity technologies will be essential for executing service delivery, engaging in sales discussions, conducting readiness assessments, and scoping projects. You’ll drive successful implementations, migrations, and positive user experiences using your expertise in SharePoint, OneDrive, Teams, Power Platform technologies, CoPilot, Purview, Entra ID, and Exchange Online.

Requirements

5+ years of experience in consulting, IT support, or a related role focused on Microsoft technologies and productivity solutions.
Experience with Microsoft 365 migrations and migration tools.
Experience with Microsoft Purview and data compliance.
Intermediate PowerShell scripting and Microsoft Graph skills.
Working knowledge of SAML-based federation for cloud-based applications.
2+ years experience with the configuration, management and governance of Power Platform. (Power Apps, Power BI, Power Automate, Power Pages, Copilot).
Strong analytical and problem-solving skills, with the ability to tailor solutions to specific client needs.
Must be legally permitted to work in Canada.
Hold a valid Driver’s License and vehicle.
Be able to travel occasionally for business purposes.
Proficient English (written/verbal) communication in a business setting.

Nice To Haves

Experience in change management and user training is preferred.

Responsibilities

Build partnerships with client stakeholders, fostering close communication and establishing strong relationships.
Implement productivity solutions by understanding client business and technical requirements.
Execute, and maintain Modern Productivity associated managed services.
Participate in technical escalations, assisting other teams when required.
Provide technical guidance to other IX Solutions teams, helping them find solutions.
Contribute to team-owned best practices and standards and communicate them to other teams.
Create training materials and participate in user-adoption sessions to ensure clients actually love and use the tools you build.
Develop, document, and maintain processes and procedures related to project delivery & managed services.
Participate in identifying when new best practices are required.
Participate in peer reviews, confirming work product, especially if it is a new client or technology.
Implement and develop efficiencies in the delivery of managed services, by looking at ways to complete delivery “at scale”.
Consult with clients to identify opportunities for improvements and project requirements.
Deliver technology services the “IXS way”, i.e., providing superior client experience.
Provide technical escalation support to other teams in the following technology areas, as well as complimentary technologies: Microsoft 365 Productivity Suite.
Build and optimize workflows, approval processes, and basic apps.
Implement and support managed services, projects, escalations and other deliverables such as:
Microsoft 365 Tenant Migrations.
Operational Managed Services.
Data Security Assessment and Remediation.
Microsoft 365 Copilot Adoption.
Microsoft OneDrive Adoption.
Microsoft Teams and Teams Voice Adoption.
Automation and Business Process Development using Power Platform.
Third-Party Backup Solution Implementation and Management.