Consultant, Innovation Technologies
About The Position
Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience. Innovation Technologies consults commercial teams on opportunities to leverage innovative commercial technologies to achieve business objectives and activate new capabilities. Applying expert knowledge of market-leading solutions, this job family partners with business leaders, assesses opportunities for innovation and initiates the implementation of solutions leveraging Commercial Technologies teams.
Requirements
- 4+ years of experience, preferred
- Bachelor's degree in related field, preferred, or equivalent work experience, preferred
Responsibilities
- Administer, configure, maintain, and support the OnBoard Express platform, ensuring optimal system performance, usability, and alignment with business requirements
- Partner with Sales, Operations, Customer Onboarding (COB), and other business stakeholders to identify, document, and implement enhancements that improve onboarding efficiency and user experience
- Manage and maintain onboarding playbooks, workflows, business rules, and process documentation to support evolving business needs and regulatory requirements
- Facilitate recurring stakeholder meetings, including weekly and monthly governance calls, to review priorities, enhancement requests, project status, issue resolution, and operational performance
- Monitor active onboarding initiatives and projects, proactively identifying risks, delays, and bottlenecks while driving resolution and stakeholder communication
- Administer user access, security roles, permissions, and account management for both internal and external platform users
- Serve as the primary point of contact for system-related support, troubleshooting, and issue resolution, coordinating with technical and business teams as needed
- Provide Tier 1 support for the organization's legacy Customer Relationship Management (CRM) platform, including user account setup, access management, common issue resolution, and support of shared or group mailboxes
- Develop and maintain relationships with business partners to ensure onboarding systems and processes continue to meet operational objectives and customer expectations
- Participate in current and future business initiatives involving customer onboarding data, including system integrations, process automation efforts, data governance activities, and enterprise transformation projects
- Assist with testing, validation, deployment, and change management activities related to platform enhancements, upgrades, and new functionality
- Create and maintain system documentation, training materials, and operating procedures to support users and ensure knowledge transfer across teams
- Analyze platform usage, process effectiveness, and onboarding performance metrics to identify opportunities for operational improvement and increased efficiency
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
