Experienced Consultant, Healthcare

West Monroe•Chicago, IL

8d•$89,300 - $120,800•Hybrid

About The Position

West Monroe is seeking an Experienced Consultant to join the Healthcare Practice team. As a Consultant, you will be an integral part of teams that identify, shape, and deliver high-value transformation programs to address our clients’ most complex strategic and operational challenges. This role offers the opportunity to work across both health plans and dental plans, delivering business and technology solutions that drive measurable outcomes and long-term value.

Requirements

Bachelor’s degree or equivalent experience required
2–6 years of experience working in a team-based consulting environment and directly with external clients, with a strong understanding of healthcare industry operations
Experience in at least one of the following areas: organizational transformation, process improvement, product development, or managing teams and workstreams
Demonstrated ability to manage multiple priorities effectively in a fast-paced, team-oriented environment
Strong organizational skills and attention to detail, with the ability to manage competing priorities
Ability to operate with a sense of urgency and sound judgment
Experience working collaboratively on large-scale initiatives
Strong communication skills, including the ability to present to senior and executive-level stakeholders
Demonstrated presentation and business development skills, including supporting the sales process
Experience developing work plans, project scopes, and pricing estimates
Strong project management and leadership capabilities to drive concurrent initiatives
Excellent interpersonal, written, and verbal communication skills, with the ability to build strong client relationships
Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
Ability to travel to client-site 30-50%
A commitment to inclusion and diversity, and openness to new ideas and perspectives

Responsibilities

Work directly with clients to implement processes and technology that drive business value and improve operational efficiency across business and technical functions
Partner with business stakeholders to define and design new business processes aligned to strategic objectives
Facilitate client workshops to envision the future state of the healthcare industry and translate insights into business process designs and requirements
Support detailed requirements gathering and documentation
Lead package and solution evaluations aligned to industry leading practices within the healthcare ecosystem
Interface with stakeholders across all levels of client organizations and internal teams
Develop client-ready communications to support decision-making, communicate project status, mitigate risks, and resolve issues
Contribute to the development of key project deliverables including project plans, implementation plans, communication strategies, and financial models
Partner with engagement leadership to proactively identify and mitigate project risks
Collaborate with West Monroe and client team members to build and sustain high-performing, integrated project teams
Support business development efforts through contributions to proposals, project approaches, and client presentations
Contribute to practice development by helping build tools, methodologies, and reusable assets that enhance delivery quality and consistency
Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs.
Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.