Consultant(e) senior commerce Microsoft D365 F&O | Microsoft D365 F&O Senior Retail Consultant

Talan•Montreal, QC

4d•Hybrid

About The Position

Reporting to the Manager, conseiller D365, the Senior Consultant D365 F&O Commerce & Retail is a member of the Microsoft team. You will play a key role in supporting our retail sector clients in the implementation, optimization, and transformation of their strategic omnichannel processes. As a recognized expert in Microsoft Dynamics 365 Commerce & Retail solutions, you will transform your expertise into added value for our clients, working on strategic projects related to point of sale (POS) management, e-commerce, store operations, retail supply chain, and customer experience.

Requirements

Bachelor's degree in Business Administration, Commerce, Information Systems, or a related field.
10 years of confirmed experience in ERP/CRM implementation or technology solutions in the retail sector, with in-depth expertise in Microsoft Dynamics 365 Finance & Operations (and/or D365 Commerce / Retail).
Solid understanding of omnichannel retail challenges, in-store operations (POS), pricing and promotions management, and customer loyalty programs.
Proven experience in large-scale digital transformation or e-commerce platform integration projects.
Ability to analyze complex business needs and translate them into concrete and innovative functional solutions.
Good oral and written communication skills, in French and English, to communicate with clients located across North America.

Nice To Haves

Microsoft Dynamics 365 Commerce certification (a major asset).

Responsibilities

Participate in the analysis of business needs for retail clients and design adapted functional solutions in D365 F&O.
Configure and deploy retail-related modules: store management, POS, products, promotions, pricing, loyalty, channel management (online/offline), etc.
Oversee key project phases: framing workshops, design, configuration, testing, training, deployment, and post-launch support.
Contribute to optimizing the customer experience through D365 Commerce and Retail technologies.
Work closely with technical, marketing, finance, and logistics teams to ensure smooth and coherent solution integration.
Ensure knowledge transfer to end-users and produce necessary functional documentation.
Act as a strategic advisor to clients on retail trends and digital innovations.
Support internal teams and clients in a continuous improvement and change management approach.