Consultant(e) sénior, gestion du changement et efficacité organisationnelle

Talan•Montreal, QC

7d•Hybrid

About The Position

Talan is an international consulting and technology expertise group that accelerates its clients' transformation through innovation, technology, and data. For over 20 years, Talan has been advising and supporting companies and public institutions in implementing their transformation and innovation projects in France and internationally. Present on 5 continents, in 20 countries, the Group, Great Place To Work certified, with 7,000 employees, aims to achieve a turnover of one-billion-euro by the end of 2025. With its research and innovation Centre, Talan puts innovation at the heart of its development and intervenes in the technological mutation sectors, such as Artificial Intelligence, Data Intelligence, Blockchains, to avail the growth of major groups and mid-cap companies through a committed and responsible approach. By placing "Positive Innovation" at the heart of its strategy, the Talan Group is convinced that it is by serving people that technology amplifies its potential for society.

Requirements

Bachelor's degree in administration, human resources, organizational psychology, operations management, industrial engineering, information technology, or a relevant discipline; a graduate degree is an asset.
5 to 8 years of relevant experience in consulting, change management, organizational transformation, digital transformation, or organizational efficiency.
Demonstrated experience in digital or operational transformation projects, ideally in contexts involving ERP, CRM, data, automation, AI, or process improvement.
Good knowledge of change management approaches such as Prosci/ADKAR, Kotter, design thinking, agile, or equivalent methods.
Ability to structure analyses, synthesize complex issues, and produce professional deliverables for managers and executives.
Excellent facilitation, communication, influence, and stakeholder management skills.
Bilingualism in French and English required or strongly desired depending on the mandates.

Nice To Haves

Prosci, Lean, Six Sigma, PMP, Agile certification or equivalent.
Experience with Microsoft 365, Power Platform, Dynamics 365, SAP, Oracle, ServiceNow, or other enterprise solutions.
Experience in adopting generative AI solutions, analytical platforms, or collaborative tools.
Knowledge of the manufacturing, energy, distribution, or transportation sectors.

Responsibilities

Conduct organizational, human, and operational impact analyses related to digital or operational transformations.
Develop and implement change management strategies adapted to the client's context, organizational culture, and affected populations.
Develop communication, mobilization, training, and manager support plans.
Identify adoption risks, potential resistance, and engagement levers, then propose concrete mitigation actions.
Facilitate workshops, interviews, discussion groups, and co-construction activities with multidisciplinary stakeholders.
Measure adoption progress using indicators, feedback mechanisms, and monitoring tools.
Participate in transformation projects involving ERP, CRM, collaborative platforms, data, analytics, automation, or artificial intelligence solutions.
Assess organizational readiness for technological change and recommend appropriate support mechanisms.
Support the definition of target processes, roles, responsibilities, and new ways of working associated with deployed solutions.
Contribute to digital acculturation strategies, including the adoption of digital tools, generative AI, and new collaboration practices.
Participate in the development of transformation roadmaps, deployment plans, and transition plans.
Analyze business processes, governance structures, organizational interfaces, and performance management mechanisms.
Identify opportunities for efficiency improvement, process simplification, and clarification of responsibilities.
Contribute to the design of target operating models, role structures, RACI matrices, and decision-making mechanisms.
Support continuous improvement initiatives, operational excellence, cultural transformation, and organizational capacity development.
Produce high-quality analyses, summaries, executive presentations, and consulting deliverables.
Mentor or support less experienced consultants in conducting analyses, workshops, and deliverables.
Contribute to the preparation of proposals, service offerings, client presentations, and business development content.
Participate in the development of methodologies, tools, models, and reusable assets in change management, digital transformation, and organizational efficiency.
Maintain awareness of best practices in transformation, technology adoption, AI, work organization, and performance.