Consultant, Claims Practice (Supplemental Health)

Lincoln Financial•Charlotte, NC

5d•$72,900 - $131,600•Remote

About The Position

We are excited to bring on a highly motivated Claims Practice Consultant to our Group Claims organization. This position is primarily remote. Candidates located within a commutable distance of a Lincoln office may be required to follow a hybrid work schedule. As a Claims Practice Consultant, you will support ongoing improvements and performance enhancements within the Supplemental Health Claims area. You will collaborate across functions, provide data-driven insights, and offer recommendations to enhance claim processes, service delivery, and operational effectiveness. Working closely with internal stakeholders, you will help identify opportunities for continuous improvement and support initiatives that drive positive outcomes for both customers and the business.

Requirements

4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
3 - 5+ Years Experience in the insurance industry ( individual, group, Life, ADD, STD, LTD, Dental, HMO/PPO, customer support, claims) (Required)
3 - 5+ Years Experience with Disability claims practices (Required)

Responsibilities

Review complex claims, analyze trends, and identify process improvement opportunities that enhance efficiency, accuracy, and outcomes.
Prepare monthly reports summarizing claims statuses, trends, and insights to support leadership decision‑making and drive continuous improvement.
Help translate, communicate, and implement policy, process, and training updates to ensure claims teams understand and apply changes effectively.
Improve workflow and operational efficiency within the senior admin space by overseeing processes, monitoring workloads, and streamlining tasks for better productivity.
Stay current on industry trends, assess their impact, and partner with internal partners to integrate new practices and improvements.