Consultant, Change and Release Management

CIBC•Toronto, ON

19h•Hybrid

About The Position

This role is within CIBC’s AESP Team. The Consultant, Change and Release Management is accountable for end-to-end implementation from UAT through Production, ensuring changes are executed in alignment with CIBC standards and the SPT/enterprise implementation process. The role secures approvals, coordinates stakeholders, confirms readiness, leads deployment events, and ensures post-implementation testing and handoffs are completed. CIBC enables an optimal work environment for employees to thrive. This role requires full-time on-site presence, with the flexibility for 1-3 days per week remote work as part of a hybrid arrangement.

Requirements

5-8 years experience in leading end-to-end deployments across UAT and Production environments.
Strong knowledge of enterprise change management, implementation planning, and governance.
Expertise in stakeholder management, cross-team coordination, and vendor engagement.
Proficiency with change records and documentation practices (ECM/EIM artifacts, EPSP instructions).
Strong analytical and problem-solving skills, including Root Cause Analysis and corrective action planning.
Excellent verbal and written communication skills; adept at executive status and incident communications.
Bachelor’s degree or equivalent in Computer Science or Technical discipline.
Legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit.

Nice To Haves

You put our clients first.
You engage with purpose to find the right solutions.
You go the extra mile, because it's the right thing to do.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
You’re a certified professional.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

Responsibilities

Own end-to-end implementation responsibilities from UAT to Prod.
Ensure all EPSP operational instructions are followed during change initiation and implementation windows.
Ensure changes are approved by environment leads prior to deployment.
Confirm shakedown testing handoff after deployment.
Lead deployment execution; ensure support teams and vendor teams are engaged before, during, and after the change.
Ensure timely issue escalation and drive resolution during deployments.
Initiate fallback/rollback per plan when required to minimize impact.
Communicate deployment status and outcomes to senior management, Project Managers, Delivery Teams, EIM/ECM, and stakeholders throughout the change lifecycle.

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development