Consultant, Business Technology Solutions

Nationwide•Columbus, OH

3d•$108,000 - $200,000•Hybrid

About The Position

This is a project-staffed role projected to end in December 2027, subject to change. The company is a Fortune 100 company with nearly $70 billion in annual sales, focused on delivering extraordinary care to help individuals and businesses prepare for and protect their future. The role involves partnering closely with Product Management, Operations, and Technology to identify opportunities, uncover performance gaps, and translate complex product and operational data into actionable insights. The work will help improve efficiency, strengthen outcomes, and support scalable automation solutions. The position is within Nationwide's Business Capability Team management group, focusing on business innovation in the insurance and financial services industry. The Consultant will provide subject matter expertise, competitive industry analysis for products and journeys across multiple lines of business, and represent the interests of all business stakeholders. Responsibilities include measuring progress against business outcomes and timelines, ensuring technology solutions align with business strategy, and providing key support and insights to the Business Capability Owner. The role requires examining processes and practices to best support outcomes and keeping up with industry trends and customer needs.

Requirements

Strong analytical thinking and problem-solving skills
Experience working with tools such as SQL, Power BI, and Excel
The ability to clearly communicate findings and recommendations to both technical and non-technical stakeholders
A curious, proactive, and collaborative mindset
A passion for using data to influence product improvements, operational performance, and automation strategy
Bachelors degree in business, IT or related field
Typically, 7 or more years of demonstrated experience delivering initiatives and conducting customer research to inform value-based solutions.
Experience delivering work in an agile environment, leveraging product-centric principles and managing large scale initiatives with multiple dependencies.
Deep knowledge of insurance industry.
In depth understanding of agile planning practices and customer centric design.
Strong command of verbal and written communication skills in addition to facilitation techniques.
Ability to analyze quantitative and qualitative information and summarize for consumption by all levels.
Ability to develop recommendations and influence the strategic vision and multi-year product roadmap.
Strong business process design skills and ability to communicate findings in a clear and concise manner.
Ability to work interpedently and manage large, complex tasks that span different subject matters.

Nice To Haves

advanced degree preferred

Responsibilities

Provides subject matter expertise to inform business outcomes.
Provides competitive industry analysis for a product and journey across multiple lines of business.
Represents the interests of all business stakeholders.
Measures progress against business outcomes and timelines.
Ensures the technology solution aligns to the business strategy and delivers expected business benefit measured by adoption of changes.
Provides key support and insights to the Business Capability Owner, representing the customer point of view.
Examines processes and practices to determine how to best support the outcomes.
Collaborates with Business Capability Owner on prioritization and develops requirements throughout the software development lifecycle to ensure business objectives and solution vision are being met.
Conducts competitive analysis on customer, product landscape and business segment specific competitors across multiple lines of business and experiences.
Presents findings and recommendations to Business Capability Managers and/or Owners.
Assesses organizational impact for organizational change management planning.
Coordinates communication and training and is accountable for overall business readiness.
Provides recommendations to the Business Capability Manager and/or Owner and agile team.
Keeps up on the latest industry trends as well as customer needs and behaviors.
Serves as a source of expertise for direction, mentoring and guidance for less experienced analysts.
Participates in agile ceremonies, daily stand ups, show and tells, iteration planning and retrospectives.
Partners with Business Capability Manager to define KPIs that measure effectiveness of the product and journey with customers.
Works with team to identify areas focus and provides insights to product and journey owner for prioritization.
Leads and execute design and development on business configurable tools where applicable in support of operational partners.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire