E&SS Programs Ops, Consultant Business Insights

Nationwide•Scottsdale, AZ

17h•Remote

About The Position

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This Consultant, Business Insights role will sit within Programs Operations (E&S/Specialty) and be the primary analytics and performance partner to Programs underwriting leadership. We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, analytical aptitude, and collaboration. If you thrive in a busy, engaging work environment, we want to know more about you! As a Consultant, Business Insights, you’ll extract data to obtain knowledge and insights, manipulate internal and external data through R/SAS/SQL/Python, perform diagnostic and inferential analysis, investigate complex business concerns using data and statistical techniques, apply analysis or visualization techniques, build forecasts and/or projections of possible business futures and benefits, and communicate key findings to business partners. Your focus will be to maximize insight gained from internal and external data to ensure that business partners are making decisions in an optimally informed way.

Requirements

Underwriting analytics or portfolio/program management experience in commercial P&C, ideally E&S/Specialty; commercial underwriting experience preferred.
Proven ability to use underwriting results and leading performance indicators to inform business decisions.
Advanced SQL skills, including PostgreSQL and standard SQL; hands-on experience with dashboard/BI tools (e.g., Tableau or similar).
Demonstrated ability to lead through influence, setting standards for metrics and analytics usage across an underwriting organization.
Typically, eight or more years of experience in data extraction, data manipulation, analysis, and data visualization.
Experience with advanced statistical techniques such as business intelligence.
Detailed experience with data-extraction problem solving; working with large structured and unstructured data sets and databases to build understandable and relevant analyses.
Professional experience in insurance, financial services or a related industry preferred.
In-depth knowledge of business policies and procedures, customer service concepts and practices.
Sophisticated understanding of creating and maintaining ad hoc and standard analysis, including data visualization, predictive modeling and business intelligence tools.
Working knowledge to conduct extraction of data for functional and operational analysis and modeling.
Strong communication skills for interactions with others.
Ability to understand business processes and the data produced by them.
Ability to understand functional and operational measurement needs, analyze data requests and interpret and translate business problems into solutions.
Ability to work under tight time constraints.
Capable of developing distinctive and understandable data visualizations.

Nice To Haves

Undergraduate studies in data or business analytics, computer science, management information, business, mathematics or related field with post-graduate studies preferred.

Responsibilities

Design and govern a cohesive Programs underwriting metrics framework, with emphasis on leading indicators.
Serve as a Federato and AI power user, surfacing portfolio insights, standardizing dashboards and executive views, and ensuring consistent metrics and definitions (e.g., retention, rate, new business growth, profitability) across the team.
Partner with DDS, Finance, IT, and other stakeholders to align on data sources, metric definitions, and reporting capabilities, reducing one-off report builds and elevating data-driven decision making across the broader organization.
Applies substantive business expertise to render insights and forecast/project on extracted data sets to craft, package and communicate actional insights and recommendations to business partners.
Builds and maintains relationships and serves as a trusted business advisor to clients, internal risk partners and other stakeholders.
Cultivates partnerships across the company to ensure methodologies and assumptions align with corporate practices.
Participates in the development of scope, risk/control matrix, project timelines and assignments.
Responsible for effectively synthesizing own project work and the work of team members.
Work may span more than one project or focus area.
Leverages statistical inferencing when conducting analysis.
Communicates significance in findings when working with business partners.
Utilizes appropriate visualization techniques as needed.
Collaborates with leaders to develop strategies for the business unit.
Consults with business to understand, align, and deliver work that supports business objectives and priorities.
Determines appropriate information and data to be shared with customers.
Shares financial and operational analyses with appropriate area of the company as assigned.
Responsible for building business intelligence applications using R/Python/SQL/SAS/Tableau.
Manages special projects and serves as an analytic consultant and contact for team members and associates outside the department.
Serves as a consultant and subject matter expert for business areas during the intake and prioritization of data, reporting, analysis, and advanced analytics work.
Contributes to the continuous improvement of department processes through ongoing initiatives.
May be responsible for preparation of reports and use of information systems, software and related sources of information.
Also, may be responsible for training other users on report preparation and data base access and supporting the research, analysis and presentation of information.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire