Consultant, Business Insights (DDS Claims Reporting)

Nationwide•Columbus, OH

2d•$108,000 - $162,000•Hybrid

About The Position

This role serves as the primary liaison between DDS and assigned Claims business partners, building deep relationships to understand evolving business priorities and align reporting and analytics efforts to strategic objectives. The position manages a portfolio of reporting and dashboard requests, helping ensure solutions support self-service capabilities, reporting standardization, and consistent use of trusted data. This role partners with Claims leaders, Data Product Owners, Data Engineers, the Data Visualization Center of Excellence, and Data Governance teams to translate operational priorities into practical data and reporting solutions. Responsibilities include facilitating requirements discussions, supporting solution design and validation, coordinating user acceptance testing and stakeholder handoffs, and ensuring business partners remain informed throughout the delivery lifecycle. The role primarily supports the Claims organization and leverages CLESS data to deliver reporting, dashboards, and business insights that support operational and strategic decision-making. Experience with Claims data and business processes is preferred, with exposure to Property and/or Casualty Claims environments viewed favorably. Success in this role requires a curious mindset, strong consultation, communication, and organizational skills, along with the ability to balance stakeholder needs while delivering meaningful business outcomes. Experience with Databricks, Snowflake, Power BI and/or Tableau is preferred, along with familiarity with AI-enabled tools that improve efficiency, accelerate analysis, and enhance delivery effectiveness. As a Consultant, Business Insights, you’ll extract data to obtain knowledge and insights, manipulate internal and external data through R/SAS/SQL/Python, perform diagnostic and inferential analysis, investigate complex business concerns using data and statistical techniques, apply analysis or visualization techniques, build forecasts and/or projections of possible business futures and benefits, and communicate key findings to business partners. Your focus will be to maximize insight gained from internal and external data to ensure that business partners are making decisions in an optimally informed way.

Requirements

Undergraduate studies in data or business analytics, computer science, management information, business, mathematics or related field with post-graduate studies preferred
Typically, eight or more years of experience in data extraction, data manipulation, analysis, and data visualization.
Experience with advanced statistical techniques such as business intelligence.
Detailed experience with data-extraction problem solving; working with large structured and unstructured data sets and databases to build understandable and relevant analyses.
Professional experience in insurance, financial services or a related industry preferred.
In-depth knowledge of business policies and procedures, customer service concepts and practices.
Sophisticated understanding of creating and maintaining ad hoc and standard analysis, including data visualization, predictive modeling and business intelligence tools.
Working knowledge to conduct extraction of data for functional and operational analysis and modeling.
Strong communication skills for interactions with others.
Ability to understand business processes and the data produced by them.
Ability to understand functional and operational measurement needs, analyze data requests and interpret and translate business problems into solutions.
Ability to work under tight time constraints.
Capable of developing distinctive and understandable data visualizations.
Other criteria, including leadership skills, competencies and experiences may take precedence.

Nice To Haves

Experience with Claims data and business processes is preferred
Exposure to Property and/or Casualty Claims environments viewed favorably
Experience with Databricks, Snowflake, Power BI and/or Tableau is preferred
Familiarity with AI-enabled tools that improve efficiency, accelerate analysis, and enhance delivery effectiveness

Responsibilities

Applies substantive business expertise to render insights and forecast/project on extracted data sets to craft, package and communicate actional insights and recommendations to business partners.
Builds and maintains relationships and serves as a trusted business advisor to clients, internal risk partners and other stakeholders. Cultivates partnerships across the company to ensure methodologies and assumptions align with corporate practices.
Participates in the development of scope, risk/control matrix, project timelines and assignments. Responsible for effectively synthesizing own project work and the work of team members. Work may span more than one project or focus area.
Leverages statistical inferencing when conducting analysis. Communicates significance in findings when working with business partners. Utilizes appropriate visualization techniques as needed.
Collaborates with leaders to develop strategies for the business unit. Consults with business to understand, align, and deliver work that supports business objectives and priorities.
Determines appropriate information and data to be shared with customers. Shares financial and operational analyses with appropriate area of the company as assigned. Responsible for building business intelligence applications using R/Python/SQL/SAS/Tableau.
Manages special projects and serves as an analytic consultant and contact for team members and associates outside the department.
Serves as a consultant and subject matter expert for business areas during the intake and prioritization of data, reporting, analysis, and advanced analytics work
Contributes to the continuous improvement of department processes through ongoing initiatives.
May be responsible for preparation of reports and use of information systems, software and related sources of information. Also, may be responsible for training other users on report preparation and data base access and supporting the research, analysis and presentation of information.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire