Consultant, Application Development and Support

CIBC•Toronto, ON

3d•Hybrid

About The Position

You’ll be joining CIBC’s Enterprise Payments Technology (EPT). You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. You’ll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

Internal applications experience
Working knowledge of brokerage products/services, structure and operations sufficient to apply and adopt standard practice and processes for generally related operational activities.
Minimum 5+ strong experience in J2EE , Java , Oracle 12c , APIs – REST , SOAP.
Minimum 5+ experience supporting complex distributed , highly critical & time sensitive Tier1 critical applications .
Experience supporting complex vendor-based applications.
Experience working with onsite and offshore resources.
Clear communication and problem-solving capabilities.

Nice To Haves

Knowledge of Feedhub ( for file transfer ) & Autosys ( Scheduler )
Knowledge of MS Azure cloud.
Previous experience supporting payment applications.
Previous experience supporting fraud monitoring applications
Familiar with ISO20022 and other payment standards

Responsibilities

Perform and coordinate complicated application programming activities.
Design the application's technical infrastructure using specific databases, programming languages, utilities, and testing approaches.
Lead the design and development of cost-effective and innovative solutions.
Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs.
Manage issue logs and Contact Centre requests.
Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.
Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy).
Develop and maintain productive relationships with Technology, QA, Project team and others.
Research, analyze and support the development and implementation of new and/or revised policies, procedures, and standards.
Investigate, analyze, and provide recommendations on issues and system outages.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development