Consultant, Agile Leader

Nationwide Mutual Insurance•Columbus, OH

18h•Hybrid

About The Position

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role will work a hybrid schedule coming into the Columbus, Ohio, Des Moines, Iowa, or Scottsdale, Arizona office 2 days per week. Remote internal associates may also be considered. If you enjoy complex, visible work with a clear line of sight to member experience and enterprise metrics, there is a uniquely impactful Agile Leader seat opening that may be for you. Within Personal Lines Digital Sales and Servicing, there are two opportunities available allowing the right candidate to make real impact. For Digital Servicing, you would be joining a team that supports high‑visibility internet servicing experiences for our members and agents. Customer value for this team spans multiple platforms and leans heavy into AI‑driven delivery metrics and DX tooling, actively seeking and adopting AI capabilities to measure and improve how the line delivers. For Digital Sales, you would be joining a team that builds and evolves customer and agent facing experiences for Auto and Property, spanning across multiple digital journeys, and partnering tightly with business as well as UX. This team is an opportunity to grow and shape ways of working for a modern sales capability. As an Agile Lead, you will coach a robust, self-organized Agile Team(s) responsible for building software solutions with the best technology, processes, and tools. You will collaborate to deliver business outcomes, using appropriate software delivery practices (e.g., Scrum, Kanban, Lean) to continuously improve software delivery efficiency, and quality. You will play a key role in guiding delivery from idea inception to implementation and participate in user communities to learn and implement optimal practices.

Requirements

Be a proven Agile team coach for software delivery teams in complex, multi‑team environments—ideally with integration‑heavy or policy/servicing systems.
Have strong demand/capacity planning skills, with demonstrated experience and be able to interpret and explain and use those insights to influence prioritization and staffing.
Demonstrate work item management tool fluency—able to own workflow, boards, dashboards, and reporting for the line in Jira and related tooling.
Enjoy relationship‑heavy work and see networking and influence as a core tool.
Bring managerial courage—willing to raise risks early, challenge assumptions respectfully, and protect the team from unsustainable commitments while staying aligned with business outcomes.
Have a strong continuous improvement bias using data to drive decisions, naturally looking for small, incremental changes in process, tooling, data hygiene, or communication that improve flow, quality, and predictability.
Typically, Six years of experience in Agile including three years as an Agile Leader or similar role.
Strong technical expertise in one or more Agile practices and frameworks, including Scrum, Kanban, and Lean.
Three or more years working with ALM tools and Microsoft Office Suite.
Demonstrated ability to coach and mentor team members and peers.
Ability to manage multiple teams and lead cross team initiatives.
Strong candidates will put the team first, have excellent communication skills, robust problem-solving ability, conflict resolution skills and be active in the industry.

Nice To Haves

Agile certification (Certified ScrumMaster – CSM, SAFe ScrumMaster Certification - SSM, Professional ScrumMaster Certification - PSM) and proven experience across multiple teams is a plus.
Plus, a technical background in Software Engineering.
Insurance and/or financial services industry knowledge a plus.

Responsibilities

Influences, coaches and mentors team members on Agile practices and principles.
Removes impediments to the team’s progress; escalate obstacles requiring outside resolution.
Identifies risks and issues that might have an impact on delivery and provides thought leadership, facilitation, and communication on a mitigation strategy.
Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Collaborates at the highest level to prioritize work to maximize value towards business outcomes.
Collaborates with the Agile Team(s) to provide guidance in the areas of analysis, design, development, testing, automation, and deployment while ensuring the usage of the best capability practices.
Guides and enables DevOps, DataOps, AI/MLOps through the adoption and refinement of Agile practices on our most complex and strategic efforts.
Monitors and reports on team progress and performance through enterprise and industry metrics while maintaining data quality supporting metric accuracy.
Collaborates with senior leadership on demand and financials.
Actively participates in variable staffing functions for the line.
Facilitates team cadences on business critical, complex efforts (e.g., retrospective, daily standups, and show-and-tell meetings) to encourage collaboration, communication, and feedback within the team; promote a learning culture and challenge the team to be innovative.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire