Construction Technology Support Analyst

Carter Machinery Careers•Annapolis Junction, MD

2d•Onsite

About The Position

SITECH Chesapeake, a wholly owned subsidiary of Carter Machinery Company, Inc., is hiring a Construction Technology Support Analyst in Annapolis Junction, Maryland. SITECH is the authorized dealer for Trimble Heavy and Civil construction products and services, as well as Accugrade grade control products, with a territory that covers the pan handle of West Virginia, Virginia, the District of Columbia, and the shores of Delaware. The Construction Technology Support Analyst is responsible for delivering first-call-resolution to diagnose and troubleshoot machine control systems and site positioning technology used in heavy civil construction. The individual in this position focuses on quickly diagnosing and resolving common technical issues via phone, email, and remote applications to minimize customer equipment downtime.

Requirements

Basic understanding of GNSS principles, machine control systems, and site positioning technology.
Must be able to read and interpret common construction data formats.
Must be able to think quickly to handle customer situations to produce immediate results.
Must have strong mechanical aptitude and skills.
Strong customer service orientation with good verbal and written communication skills.
Must possess ability to explain technical concepts to non-technical users.
Proficiency with computers, tablets, and basic diagnostic tools.
Must be able to travel to customer sites and work flexible hours as required.
Must have excellent driving record.

Nice To Haves

Previous experience in technical support, construction technology, or related field, preferred.
Survey and construction technology experience using all major site positioning and machine control systems, preferred.
Civil engineering experience a plus.
Any manufacturer training or certification in machine control or site positioning technology.

Responsibilities

Delivering first-call-resolution to diagnose and troubleshoot machine control systems and site positioning technology used in heavy civil construction.
Quickly diagnosing and resolving common technical issues via phone, email, and remote applications to minimize customer equipment downtime.
Promote a positive customer experience.
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.