Construction Technology Specialist Lvl 2

RDO Equipment Co. • Salt Lake City, UT

6d • Hybrid

About The Position

This individual will build strong customer relationships and perform follow-up activities on wholegoods, parts and service sales; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience. This role offers an average of $80,000 to $110,000+ in the first year, with top earners exceeding six figures. It includes a guaranteed base salary plus commissions, a comprehensive benefits package, and a company vehicle. There are also opportunities for training, development, and career growth within the organization.

Requirements

• 3-5 years experience in an industry-related role with involvement in activities such as sales, service, training, or other related work.
• Strong computer skills
• Strong communication skills
• Excellent customer service skills
• Valid work authorization and ability to work in the U.S. without company sponsorship.

Nice To Haves

• Experience in GPS or machine control technology is strongly preferred but not required.

Responsibilities

• Troubleshoot, train, and demonstrate proficiency on technology product groupings.
• Identify new business opportunities for service and repair of GPS, Laser, and Machine Control products.
• Perform onsite service, installations, and product support across the area of responsibility.
• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager.
• Document machine information and repairs completed on work orders, including parts and fluids used.
• Maintain a clean work area and care for all shop tools, machines, and equipment.
• Identify and communicate solutions for customer service opportunities within the dealership’s area of responsibility.
• Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
• Provide training, mentoring, and coaching to RDO Equipment Co. technicians in other stores within the Mountain Construction region.
• Monitor customer satisfaction.
• Profile customer’s machines, vehicles, and demographic information.
• Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions.
• Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s).
• Perform follow-up calls at customer locations on Wholegoods and major parts and service sales.
• Provide technology updates and solutions.
• Develop new sales leads.
• Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Integrated Controls.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings, and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Benefits

• Average $80,000 to $110,000+ your first year, with top earners well into six figures
• Guaranteed base salary plus commissions
• Comprehensive benefits package
• Company vehicle
• Training and development
• Opportunities to grow within the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed