Construction Technical Support Specialist

Vestas • Austin, TX

1d • Remote

About The Position

The Construction Technical Support Specialist operates within the broader CPX and CIM organization. The department focuses on planned task execution, technical support, site alignment, and operational excellence across multiple stakeholders including Global teams, Service, Engineering, Finance, Controllers, PMO, CPX leadership, and upper management. Its mission is to ensure safe, efficient, high‑quality preventive service execution that meets customer expectations while maintaining effective internal collaboration, process discipline, and continuous improvement.

Requirements

• 3-5 years of experience as a manager, project lead, or similar leadership role in service, industrial, or manufacturing settings.
• Demonstrated change management and conflict‑resolution skills.
• Ability to make balanced decisions that account for risk.
• Experience with continuous improvement, root cause analysis, closed loop corrective action, and Lean methodologies.
• Skilled in structured problem solving and resolving issues effectively.
• Prior experience managing people and projects.
• Solid problem‑solving, delegation, and self‑management abilities.
• Proficiency with Microsoft Office Suite (Windows, Word, Excel, Teams, PowerPoint, Outlook), SAP, and other relevant software.

Nice To Haves

• Professional communication and interpersonal skills.
• Integrity and alignment with company values.
• Ability to work with minimal supervision in a remote environment.
• Willingness to adjust to changing priorities.
• Solid organizational, analytical, and critical‑thinking skills.
• Ability to mentor, motivate, and guide others.
• Commitment to safety, quality, and ethical decision‑making.
• Customer‑centric mindset focused on delivering high‑quality service.
• Ability to manage multiple demands in a dynamic environment.
• Accountability for decisions, actions, and results.

Responsibilities

• Research, identify, develop, and communicate proactive, technical, and safety‑related tasks for CPX sites.
• Provide technical support for proactive work, problem cases, and material procurement.
• Communicate customer expectations, standards, and best practices.
• Build and maintain high‑quality relationships across internal teams and management levels.
• Develop effective staffing models to support proactive task execution.
• Track new cases and provide reporting to affected sites.
• Ensure compliance with safety procedures and maintain safe work environments.
• Monitor project schedules, financials, materials, and execution to ensure milestones and recovery plans are met.
• Oversee cost management, efficiency improvements, and adherence to internal/external requirements.
• Maintain accurate and timely data in required systems for reporting and tracking.
• Ensure proper documentation for billing and support accounts receivable processes.
• Manage site assets including materials, documentation, financial recovery, and labor.
• Represent Vestas core values and promote high performance standards.
• Anticipate and respond to ongoing construction needs with a customer‑focused mindset.
• Communicate Vestas' vision effectively and guide others toward organizational goals.
• Adjust priorities and apply critical thinking in dynamic environments.
• Demonstrate responsibility, ethical decision‑making, and cost‑effective work practices.
• Understand and fulfill Vestas contractual obligations and deliverables.

Benefits

• Attractive salary and one of the most comprehensive benefits plans in the industry
• Great benefits coverage that includes dental and vision
• Generous Paid Time Off policies
• Great 401(k) plan (with employer match)
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees