Construction System Specialist

Faith Technologies•Menasha, WI

About The Position

The Construction Systems Support Specialist is the primary service and support contact for Autodesk Forma (ACC) end users across FTI. This role combines the service orientation of a Business Systems Administrator with hands-on expertise in Forma (ACC) field workflows — RFIs, submittals, issues, forms, and document control. The ideal candidate is empathetic, process-driven, and technically fluent, ensuring project teams in the field and in the office can rely on Forma (ACC) as a daily tool.

Requirements

Associate degree or higher in Construction Management, Information Technology, or related field or equivalent professional experience
4-6 years of hands-on experience administering Forma (ACC), BIM 360, or equivalent construction platforms

Responsibilities

Serve as the first point of contact for Forma-related incidents, requests, and how-to questions from PMs, superintendents, field engineers, and VDC staff
Triage and resolve support tickets in ServiceNow or Jira; escalate platform-level issues as needed
Manage and communicate resolution expectations clearly throughout the support lifecycle
Maintain and continuously improve a Knowledge Base of Forma (ACC) articles, SOPs, and workflow guidance
Utilize strong customer service and communication skills to effectively support both technical and non-technical users
Leverage service management tools such as ServiceNow, Jira, or similar platforms to track and resolve issues
Configure, standardize, and maintain RFI, submittal, issue, and forms workflows within Forma (ACC)
Support mobile usage of PlanGrid / Forma Build for field teams, including device setup and workflow guidance
Develop and maintain SOPs for document control, transmittals, and field reporting
Monitor workflow adoption and compliance; identify friction points and drive improvements
Apply hands-on experience supporting core construction workflows (RFIs, submittals, issues, document control, and forms)
Deliver training sessions and onboarding for new users and project teams on ACC field workflows
Develop and maintain training materials, quick reference guides, and onboarding checklists
Support smooth project handoffs into Forma (ACC) in partnership with preconstruction and project teams
Facilitate adoption across field crews, office staff, and subcontractors
Create clear, accessible documentation and training materials tailored to diverse audiences
Create and maintain internal documentation, SOPs, and reference materials for field workflows
Contribute to the Design Technology team playbook and knowledge base
Participate in platform reviews to identify workflow optimization opportunities
Stay current on Forma (ACC) product updates related to field workflows and document control
Create and maintain internal documentation, SOPs, and reference materials for field workflows
Contribute to the Design Technology team playbook and knowledge base
Participate in platform reviews to identify workflow optimization opportunities
Stay current on Forma (ACC) product updates related to field workflows and document control
Performs other related duties as required and assigned.