Construction System Specialist

Faith Technologies • Menasha, WI

2d • Hybrid

About The Position

The Construction Systems Support Specialist is the primary service and support contact for Autodesk Forma (ACC) end users across FTI. This role combines the service orientation of a Business Systems Administrator with hands-on expertise in Forma (ACC) field workflows — RFIs, submittals, issues, forms, and document control. The ideal candidate is empathetic, process-driven, and technically fluent, ensuring project teams in the field and in the office can rely on Forma (ACC) as a daily tool.

Requirements

• Associate degree or higher in Construction Management, Information Technology, or related field or equivalent professional experience
• 4-6 years of hands-on experience administering Forma (ACC), BIM 360, or equivalent construction platforms

Responsibilities

• Serve as the first point of contact for Forma-related incidents, requests, and how-to questions from PMs, superintendents, field engineers, and VDC staff
• Triage and resolve support tickets in ServiceNow or Jira; escalate platform-level issues as needed
• Manage and communicate resolution expectations clearly throughout the support lifecycle
• Maintain and continuously improve a Knowledge Base of Forma (ACC) articles, SOPs, and workflow guidance
• Utilize strong customer service and communication skills to effectively support both technical and non-technical users
• Leverage service management tools such as ServiceNow, Jira, or similar platforms to track and resolve issues
• Configure, standardize, and maintain RFI, submittal, issue, and forms workflows within Forma (ACC)
• Support mobile usage of PlanGrid / Forma Build for field teams, including device setup and workflow guidance
• Develop and maintain SOPs for document control, transmittals, and field reporting
• Monitor workflow adoption and compliance; identify friction points and drive improvements
• Apply hands-on experience supporting core construction workflows (RFIs, submittals, issues, document control, and forms)
• Deliver training sessions and onboarding for new users and project teams on ACC field workflows
• Develop and maintain training materials, quick reference guides, and onboarding checklists
• Support smooth project handoffs into Forma (ACC) in partnership with preconstruction and project teams
• Facilitate adoption across field crews, office staff, and subcontractors
• Create clear, accessible documentation and training materials tailored to diverse audiences
• Create and maintain internal documentation, SOPs, and reference materials for field workflows
• Contribute to the Design Technology team playbook and knowledge base
• Participate in platform reviews to identify workflow optimization opportunities
• Stay current on Forma (ACC) product updates related to field workflows and document control
• Create and maintain internal documentation, SOPs, and reference materials for field workflows
• Contribute to the Design Technology team playbook and knowledge base
• Participate in platform reviews to identify workflow optimization opportunities
• Stay current on Forma (ACC) product updates related to field workflows and document control
• Performs other related duties as required and assigned.

Benefits

• competitive, merit-based compensation
• career path development
• flexible and robust benefits package
• industry-leading benefits as an investment in the lives of team members and their families

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree