Construction Supervisor

Great Day Improvements: A Family of Brands•Charlotte, NC

About The Position

The Field Supervisor (FS) supervises field operations teams, including GDI employees and subcontractors. The role includes reviewing project schedules, training installers and subcontractors, monitoring work progress and expenses, measuring jobs, obtaining permits, helping crews start and finish jobs, completing service calls, and meeting customers to review difficult or complicated jobs. The Field Supervisor is expected to maintain branch quality standards and meet performance expectations related to branch revenue projections, 90-day branch quality, project timelines, customer-service survey scores of 90% or better, employee and subcontractor training milestones, and online reviews for 30% of installed jobs. Other duties may be assigned.

Requirements

At least 10 years of experience in construction field operations, focused on sunrooms, doors, and windows.
Understand all product lines and know how to diagnose and correct service problems.
Good problem-solving skills.
Competent in using technology and able to function proficiently.
Well organized and able to think on your feet.
Proactive in managing customer, employee, and subcontractor interactions and company expectations.
Able to work within the organization to deliver win-win solutions for customers and employees or subcontractors.

Responsibilities

Maintain branch quality standards.
Measure jobs.
Check jobs for potential installation problems before work begins.
Review concerns with the Installation Supervisor and Regional Operations Manager.
Review contracts with customers.
Diagnose and/or perform service work.
Install jobs as needed.
Train employees and subcontractors.
Ensure crews understand the job details and have loaded the proper materials and equipment onto their trucks.
Oversee Lead Installers and Apprentices, and train them on proper procedures.
Obtain building permits as required.
Review schedules with the Installation Supervisor.
Monitor work progress and expenses.
Help crews start and finish jobs.
Complete service calls.
Meet with customers to review difficult or complicated jobs.
Meet performance expectations for branch revenue projections, 90-day branch quality, project timelines, customer-service survey scores, training milestones, and online reviews.
Perform other duties as assigned.