Construction Services Technician

Avista

13h•Onsite

About The Position

The Construction Services Technician is essential in supporting the planning, coordination, and installation of electric and gas utilities. This position partners with the Customer Project Coordinator (CPC) to prepare job packets and material lists for new construction, maintenance, and the replacement of damaged facilities. Responsibilities also include administrative tasks such as invoice processing, credit card reconciliation, and timekeeping. The technician serves as a primary point of contact for customers, contractors, and internal crews, while maintaining accurate records and addressing construction-related issues. Working as part of a self-directed, collaborative team, this role ensures projects are completed safely, efficiently, and in compliance with company standards. This position requires an in-person presence to support team and on-site responsibilities.

Requirements

High School, GED or equivalent
Associate’s degree from a regionally or nationally accredited college or university in business administration, project management, construction services, or related field or completion of a formal apprenticeship program in a field relevant to utility services or electrical work preferred (for Technician I).
Bachelor’s degree from a regionally or nationally accredited college or university in business administration, project management, construction services, or related field or completion of a formal apprenticeship program in a field relevant to utility services or electrical work preferred (for Technician II).
One (1) year of related office or construction experience (for Technician I).
Three (3) years of experience in natural gas, electric distribution, utility or related field (for Technician II).
Effective and flexible communication skills.
Basic computer skills and ability to learn computer applications.
Knowledge of customer service principles and practices.
Problem-solving, analytical, and critical thinking skills.
Demonstrated ability to work collaboratively in a team environment.
Ability to adapt to changing priorities.
Experience with utility customer information and asset management systems (preferred for Technician I, required for Technician II).
Experience managing complex scheduling and compliance tasks (for Technician II).
Proven ability to build and maintain internal and external relationships (for Technician II).
Competent knowledge of the Construction Service Technician processes and ability to complete complex work assignments (for Technician II).
Knowledge of permitting and municipal coordination processes preferred (for Technician II).

Nice To Haves

Completion of a formal apprenticeship program in a field relevant to utility services or electrical work.
Knowledge of company policies and procedures.
Experience in the construction field with basic knowledge of Avista’s natural gas and electric infrastructure.
Experience with utility customer information and asset management systems.

Responsibilities

Support the planning, coordination, and installation of electric and gas utilities.
Partner with the Customer Project Coordinator (CPC) to prepare job packets and material lists for new construction, maintenance, and the replacement of damaged facilities.
Perform administrative tasks including invoice processing, credit card reconciliation, and timekeeping.
Serve as a primary point of contact for customers, contractors, and internal crews.
Maintain accurate records and address construction-related issues.
Ensure projects are completed safely, efficiently, and in compliance with company standards.