Construction Service Coordinator – Residential Windows & Doors (Immediate Hire)
About The Position
We are a well-established, growing residential construction company specializing in high-end window, door, and architectural hardware installation, service, and repair throughout Southern California. We are looking for a Senior Construction Service Coordinator to lead the coordination of our residential service department. This is not an entry-level position. We're seeking a highly experienced professional who understands residential construction, excels at customer service, and can independently manage a busy service schedule with confidence and minimal supervision. If you're organized, proactive, thrive in a fast-paced environment, and enjoy solving problems while delivering exceptional customer service, we'd like to meet you.
Requirements
- Minimum 4 years of experience as a Service Coordinator in residential construction, window and door, glazing, remodeling, or a related home services industry.
- Strong working knowledge of residential construction practices, windows, doors, and architectural hardware.
- Proven experience scheduling and dispatching field technicians.
- Excellent organizational, multitasking, and problem-solving abilities.
- Ability to prioritize work and operate independently with minimal supervision.
- Outstanding verbal and written communication skills.
- Intermediate computer skills are required, including email, spreadsheets, scheduling software, and document management.
- Valid driver's license and reliable transportation.
Nice To Haves
- Experience using Mac computers and iOS devices is highly preferred.
- Experience with QuickBooks is a plus.
- Bilingual in English and Spanish is preferred, but not required.
Responsibilities
- Serve as the primary point of contact for homeowners regarding service, warranty, and repair requests.
- Schedule and coordinate daily service appointments for window, door, and hardware repairs.
- Dispatch service technicians efficiently while optimizing schedules.
- Coordinate with installers, vendors, manufacturers, and suppliers.
- Order and track materials required for service work.
- Monitor service tickets from initial request through completion.
- Keep homeowners informed of schedules, timelines, and project updates.
- Resolve scheduling conflicts and service issues professionally and independently.
- Maintain accurate records, service documentation, and job status updates.
- Manage multiple service requests while maintaining exceptional attention to detail.
- Ensure outstanding customer satisfaction throughout every service interaction.
Benefits
- Competitive pay
- Immediate full-time employment
- Generous Paid Time Off (PTO) plan
- Paid Holidays
- 401(k) retirement plan
- Comprehensive medical, dental, and vision insurance
- Stable, growing company with an excellent reputation in the residential construction industry
- Small, team-oriented environment where your work makes a meaningful impact
- Minimal micromanagement—we trust experienced professionals to take ownership of their responsibilities
- Collaborative and supportive workplace
- Excellent opportunities for professional growth, leadership, and career advancement as our company continues to expand.
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
