Construction Scheduling & Sales Administrator

Anthony & Sylvan Pools • Farmers Branch, TX

11h • Onsite

About The Position

The Scheduling & Sales Administrator provides a balanced blend of scheduling, sales administration, and operational support, dedicating approximately equal time to coordinating construction activities and supporting sales processes. This role serves as a key liaison between customers, sales, project management, subcontractors, and vendors to ensure effective communication, accurate documentation, and the timely progression of projects from sale through completion. The position maintains critical business systems and records while delivering administrative support that promotes efficient operations, exceptional customer service, and overall divisional success.

Requirements

• High School Diploma or GED required
• 1–3 years of experience in an administrative, scheduling, customer service, or related role, preferably within the home improvement, construction, or builder industry and/or a high-volume environment
• Exceptional customer service skills with the ability to build positive relationships with customers, vendors, and internal stakeholders
• Strong organizational, time management, and multitasking skills with the ability to manage competing priorities
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Ability to make sound decisions related to scheduling, workflow coordination, and issue resolution
• Strong problem-solving skills and ability to work through challenges independently
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
• Ability to work effectively in a fast-paced, high-volume environment while wearing multiple hats.
• Proven ability to work independently with minimal supervision
• Self-motivated with the ability to take initiative and follow through on assignments.

Nice To Haves

• Associate degree preferred

Responsibilities

• Perform a balanced combination of Construction Scheduling and Sales Administration responsibilities, allocating approximately 50% of time supporting construction scheduling and production coordination activities and 50% supporting sales administration, customer communications, and office operations.
• Coordinate project scheduling, construction activities, and workflow by partnering with Project Managers, subcontractors, vendors, and internal teams to develop, maintain, and adjust project schedules, timelines, and resource allocation based on project requirements, workflow demands, material availability, and changing conditions.
• Serve as a primary point of contact for customers throughout the project lifecycle by responding to inquiries via phone and email, providing project updates, resolving scheduling-related concerns, assisting customers with showroom selections when needed, supporting service sales opportunities and post-sale customer touchpoints, and delivering exceptional customer service from contract through project completion.
• Process and maintain project and sales documentation including sales contracts, work orders, tracking logs, contract addendums, customer service phase letters, revised plans, permits, HOA documentation, incident reports, material selections, and other project-related records while ensuring complete, accurate, and timely recordkeeping.
• Coordinate permitting and approval activities by providing permit and HOA coordination and tracking, assisting with permit submissions, document filing, approval-related administrative support, and communicating status updates to customers and internal stakeholders.
• Maintain accurate business systems and reporting by managing CRM updates, sales data entry, pipeline tracking, customer records, reporting, customer and permit files, and ensuring data integrity across all business systems.
• Provide administrative and operational support including front desk coverage, general office administration, managing correspondence, voicemail, mail distribution, office supplies, sales literature, calendars, meetings, and other activities necessary to support divisional operations.
• Coordinate activities across Sales, Construction, Service, and Customer Care teams by facilitating project handoffs, scheduling Meet & Greets, ordering materials, managing calendars and schedules, supporting project progression, and ensuring effective communication and alignment throughout the customer journey.
• Perform additional duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED