Construction Quality Manager
About The Position
Microsoft Cloud Operations + Innovation (CO+I) is responsible for delivering and operating Microsoft’s cloud infrastructure and services worldwide. The Construction Quality Manager governs the quality management system for data center construction, audits contractor quality performance, manages non-conformance reports and quality metrics, and identifies risks before they affect commissioning or operations. The role ensures data centers are delivered ready to perform, not merely ready to complete. The manager drives construction quality from the start of projects, promotes a “Right First Time” culture, and verifies that facilities meet design requirements, specifications, and Microsoft quality standards. The position provides oversight and assurance while contractors remain responsible for workmanship and their own QA/QC responsibilities. The role also owns project quality plans, Inspection & Test Plan governance, quality tracking systems, field inspections, readiness and turnover support, and continuous improvement. It partners with project leadership, Commissioning Managers, and Operations to improve quality performance and startup outcomes. Applicants must meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
Requirements
- Bachelor’s degree in Construction Project Management, Architecture, Engineering, or a related field and 5+ years of related experience, or equivalent experience.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
Nice To Haves
- Bachelor’s degree in Construction Project Management, Architecture, Engineering, or a related field and 8+ years of related experience, or equivalent experience.
- 7+ years of experience working on data center projects.
- Proficiency in data analytics, reporting, and construction management tools such as Power BI, Nexus, Bluebeam, and BIM, with strong analytical and problem-solving skills.
- Detail-oriented, with strong knowledge of construction specifications, quality standards, and installation compliance requirements.
- Experience with continuous improvement methodologies such as Lean, DMAIC, Six Sigma, and change management.
- Experience applying structured problem-solving tools such as RCA, FMEA, 8D, and CAPA.
- Knowledge of ISO 9001 Quality Management Systems, quality auditing, and Cost of Poor Quality (COPQ) principles.
- Experience developing, implementing, and managing structured quality management systems.
- Professional quality certifications preferred, including USACE CQM, OSHA 30, ASQ CQE, CQA, CMQ/OE, Six Sigma Green Belt/Black Belt, ISO 9001 Lead Auditor, or equivalent.
- Experience in data center, mission-critical, industrial, semiconductor, pharmaceutical, power, or oil & gas construction environments.
Responsibilities
- Ensure facilities are built in accordance with design requirements, specifications, and Microsoft quality standards, and promote a “Right First Time” culture.
- Verify General Contractors execute their Quality Management Systems through routine audits, inspections, and field observations.
- Validate contractor compliance with Division 01 requirements, quality plans, inspection processes, and documentation requirements.
- Initiate and manage Non-Conformance Reports (NCRs), ensure corrective actions are implemented and verified, and escalate unresolved issues to project leadership.
- Trend recurring quality problems and drive systemic corrective actions.
- Establish and maintain project quality plans, review contractor quality plans before mobilization, and standardize quality processes across projects and campuses.
- Govern Inspection & Test Plans (ITPs), define hold points and quality gates, and verify Installer Verification Checklists (IVCs) and readiness requirements before commissioning milestones.
- Administer quality tracking systems such as Nexus/ACMS, monitor issue closure timelines and SLA performance, and produce dashboards and quality metrics for leadership.
- Perform field inspections and observations, monitor workmanship and installation quality, and verify contractors follow approved procedures and specifications.
- Identify risks early that could affect commissioning, IST, or turnover.
- Support energization and commissioning readiness reviews and ensure documentation, inspections, punch lists, and quality issues are appropriately closed before turnover.
- Partner with Commissioning Managers and Operations to improve startup outcomes.
- Analyze trends across campuses and metros, capture lessons learned, and recommend process improvements that improve quality and reduce recurring defects.
- Hold General Contractors accountable for their QA/QC responsibilities and monitor closure performance and response times while reinforcing contractor responsibility for workmanship.
Benefits
- Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available through Microsoft Careers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
